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Manager, Customer Success
ThoughtSpotManager of Customer Success leading a high-performing team at ThoughtSpot. Responsible for driving adoption and measurable value for enterprise customers through strategic leadership.
Posted 6/11/2026full-timeMountain View • California, Illinois • 🇺🇸 United StatesJuniorMid-LevelWebsite
ATS Keywords
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Hard Skills
Customer Success ManagementAccount ManagementData FluencyPerformance ManagementProcess OptimizationNRR (Net Revenue Retention)Adoption StrategiesGrowth StrategiesEnterprise SaaS
Soft Skills
CoachingTeam DevelopmentCross-Functional CollaborationCustomer AdvocacyExecutive CommunicationGrowth MindsetAdaptabilityLeadershipProblem Solving
Industry Keywords
Customer SuccessPost-Sale TeamsKPI ManagementPerformance TrackingVoice of the CustomerStrategic Account GrowthRetentionValue RealizationInspection Rhythms
About the role
Key responsibilities & impact- Lead and grow a team of CSMs focused on adoption, retention, and expansion.
- Define success metrics, manage performance, and support career development.
- Drive NRR through proactive value realization and expansion strategies.
- Partner with Sales to co-develop account strategies and surface growth opportunities.
- Own team KPIs and lead regular inspection rhythms to track performance.
- Align closely with Product, Sales, and Support to represent the voice of the customer.
- Guide the team through complex issues, customer risks, and escalations.
Requirements
What you’ll need- 2+ years managing Customer Success or post-sale teams
- 5+ years in enterprise SaaS CS or AM roles
- Proven success driving NRR, adoption, and strategic account growth.
- Strong coaching, team development, and performance management experience.
- Operational rigor with data fluency and experience optimizing CS processes.
- Skilled in cross-functional collaboration, customer advocacy, and executive communication.
- Growth mindset with a passion for learning, iteration, and leading through change.
Benefits
Comp & perks- Hybrid work arrangement requiring in-office attendance 3 days a week