Manager, Customer Success

ThoughtSpot

Manager of Customer Success leading a high-performing team at ThoughtSpot. Responsible for driving adoption and measurable value for enterprise customers through strategic leadership.

Posted 6/11/2026full-timeMountain View • California, Illinois • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Lead and grow a team of CSMs focused on adoption, retention, and expansion.
Define success metrics, manage performance, and support career development.
Drive NRR through proactive value realization and expansion strategies.
Partner with Sales to co-develop account strategies and surface growth opportunities.
Own team KPIs and lead regular inspection rhythms to track performance.
Align closely with Product, Sales, and Support to represent the voice of the customer.
Guide the team through complex issues, customer risks, and escalations.

Requirements

What you’ll need

2+ years managing Customer Success or post-sale teams
5+ years in enterprise SaaS CS or AM roles
Proven success driving NRR, adoption, and strategic account growth.
Strong coaching, team development, and performance management experience.
Operational rigor with data fluency and experience optimizing CS processes.
Skilled in cross-functional collaboration, customer advocacy, and executive communication.
Growth mindset with a passion for learning, iteration, and leading through change.

Benefits

Comp & perks

Hybrid work arrangement requiring in-office attendance 3 days a week

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementAccount ManagementData FluencyPerformance ManagementProcess OptimizationNRR (Net Revenue Retention)Adoption StrategiesGrowth StrategiesEnterprise SaaS

Soft Skills

CoachingTeam DevelopmentCross-Functional CollaborationCustomer AdvocacyExecutive CommunicationGrowth MindsetAdaptabilityLeadershipProblem Solving