Thoughtful AI

Designer

• Develop & Maintain Our Design System
• Champion Accessibility & Performance
• Connect Design and Engineering
• Leverage Modern Tooling

Design Technologist

Customer Success Manager

• Coordinate day-to-day implementation activities for smaller customer accounts.
• Support delivery planning, milestone tracking, status reporting, and governance materials.
• Maintain structured, clear communication across internal teams and customer stakeholders.
• Document workflows, decisions, and updates needed for smooth execution.
• Help customers understand AI/HITL workflows, handoffs, and operational impacts.
• Translate customer questions and workflow nuances into clear inputs for technical teams.
• Maintain alignment between customer SMEs and internal engineering, data, and operations teams.
• Assist in mapping and validating customer workflows into AI/HITL processes.
• Support customer readiness, including data mapping, workflow walkthroughs, testing, and documentation.
• Ensure customer teams are prepared for go-live and early adoption.
• Track delivery progress, risks, and dependencies; surface issues early to delivery leads.
• Support issue triage, ensuring the right owners are engaged and resolutions are documented.
• Contribute to ensuring deployments stabilize and perform reliably.
• Monitor early performance signals such as throughput, exceptions, accuracy trends, and customer feedback.
• Identify improvement opportunities and collaborate with Delivery Executives or Customer Success.
• Capture lessons learned to enhance delivery playbooks, tools, and repeatable processes.

Design Technologist

Client Experience Specialist