Thoughtful AI

Client Experience Specialist

Thoughtful AI

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $120,000 - $158,000 per year

About the role

  • Coordinate day-to-day implementation activities for smaller customer accounts.
  • Support delivery planning, milestone tracking, status reporting, and governance materials.
  • Maintain structured, clear communication across internal teams and customer stakeholders.
  • Document workflows, decisions, and updates needed for smooth execution.
  • Help customers understand AI/HITL workflows, handoffs, and operational impacts.
  • Translate customer questions and workflow nuances into clear inputs for technical teams.
  • Maintain alignment between customer SMEs and internal engineering, data, and operations teams.
  • Assist in mapping and validating customer workflows into AI/HITL processes.
  • Support customer readiness, including data mapping, workflow walkthroughs, testing, and documentation.
  • Ensure customer teams are prepared for go-live and early adoption.
  • Track delivery progress, risks, and dependencies; surface issues early to delivery leads.
  • Support issue triage, ensuring the right owners are engaged and resolutions are documented.
  • Contribute to ensuring deployments stabilize and perform reliably.
  • Monitor early performance signals such as throughput, exceptions, accuracy trends, and customer feedback.
  • Identify improvement opportunities and collaborate with Delivery Executives or Customer Success.
  • Capture lessons learned to enhance delivery playbooks, tools, and repeatable processes.

Requirements

  • 2–4 years of experience in program coordination, implementation, consulting, or operations.
  • Experience supporting technology deployments or workflow/process changes.
  • Strong ability to document workflows, communicate clearly, and manage multiple tasks.
  • Comfortable working with technical and non-technical teams.
  • Organized, detail-oriented, proactive problem-solver.
  • Interest in AI, automation, healthcare workflows, or RCM (expertise not required).
Benefits
  • Market-leading base salary
  • Medical, dental, and vision insurance for you and your dependents
  • Flexible Time Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program coordinationimplementationworkflow documentationdata mappingtestingissue triageperformance monitoringprocess improvement
Soft Skills
clear communicationorganizational skillsdetail-orientedproactive problem-solvingability to manage multiple taskscollaboration