Thorn

Senior Account Manager

Thorn

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $108,000 - $130,000 per year

Job Level

Senior

About the role

  • Own planning, renewal execution, and expansion strategy for an assigned portfolio of Safer accounts.
  • Develop multi-threaded relationships across executive, legal, technical, and operational stakeholders.
  • Create structured account plans aligned to customers’ evolving trust and safety strategies and Safer’s product roadmap.
  • Lead executive business reviews grounded in performance data, return on investment narratives, and mission impact.
  • Independently craft renewal strategies for complex contracts, including pricing conversations, usage realignment, and expansion packaging.
  • Build risk assessments and renewal forecasts informed by usage data, contract performance, and stakeholder engagement.
  • Proactively identify churn risk and design mitigation plans in partnership with Product, Finance, and Legal.
  • Identify and drive expansion opportunities based on product adoption trends and emerging customer needs.
  • Monitor monthly usage against contractual commitments, identifying performance gaps and revenue implications.
  • Translate usage data and revenue insights into actionable recommendations for customers and internal stakeholders.
  • Maintain high-quality Salesforce documentation and forecasting accuracy.
  • Identify systemic friction in onboarding, billing, or renewal processes and recommend scalable improvements.
  • Contribute to the evolution of account management playbooks, renewal frameworks, and portfolio health metrics.
  • Serve as the primary advocate for assigned accounts internally, ensuring customer needs are understood across teams.
  • Partner with Product and Engineering to communicate nuanced use cases and technical requirements.
  • Confidently discuss how Safer’s classifiers and services integrate into varied content moderation systems and infrastructures.
  • Bring cross-functional partners along in resolving complex customer challenges.
  • Passionately promote Thorn’s mission to protect children and ensure Safer’s solutions are positioned with integrity and care.
  • Approach high-stakes account decisions with alignment to Thorn’s values.

Requirements

  • A deep commitment to putting the children we serve at the center of everything you do.
  • 5+ years of experience in Account Management, SaaS Sales, or Customer Success, including significant experience owning renewals for mid-market and enterprise accounts.
  • Demonstrated ability to independently manage complex, multi-stakeholder accounts with meaningful revenue impact.
  • Experience navigating ambiguous customer challenges and crafting structured, data-informed solutions.
  • Strong analytical fluency, including interpreting usage data, forecasting renewals, and identifying expansion signals.
  • Executive-level communication skills and the ability to influence cross-functional partners.
  • Strong proficiency in Salesforce, including reporting, forecasting, and opportunity management.
  • Exceptional organization and attention to detail in high-stakes renewal cycles.
Benefits
  • At Thorn, we value our people and offer employees a broad range of benefits.
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development opportunities.
  • Paid time off.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementSaaS salescustomer successrenewal strategiesrisk assessmentsdata analysisforecastingusage data interpretationcontract performance managementexpansion packaging
Soft Skills
relationship buildingexecutive communicationinfluencingorganizational skillsattention to detailproblem-solvingstrategic thinkingcustomer advocacycollaborationmission-driven approach