Thorn

Account Manager

• Own planning, renewal execution, and expansion strategy for an assigned portfolio of Safer accounts.
• Develop multi-threaded relationships across executive, legal, technical, and operational stakeholders.
• Create structured account plans aligned to customers’ evolving trust and safety strategies and Safer’s product roadmap.
• Lead executive business reviews grounded in performance data, return on investment narratives, and mission impact.
• Independently craft renewal strategies for complex contracts, including pricing conversations, usage realignment, and expansion packaging.
• Build risk assessments and renewal forecasts informed by usage data, contract performance, and stakeholder engagement.
• Proactively identify churn risk and design mitigation plans in partnership with Product, Finance, and Legal.
• Identify and drive expansion opportunities based on product adoption trends and emerging customer needs.
• Monitor monthly usage against contractual commitments, identifying performance gaps and revenue implications.
• Translate usage data and revenue insights into actionable recommendations for customers and internal stakeholders.
• Maintain high-quality Salesforce documentation and forecasting accuracy.
• Identify systemic friction in onboarding, billing, or renewal processes and recommend scalable improvements.
• Contribute to the evolution of account management playbooks, renewal frameworks, and portfolio health metrics.
• Serve as the primary advocate for assigned accounts internally, ensuring customer needs are understood across teams.
• Partner with Product and Engineering to communicate nuanced use cases and technical requirements.
• Confidently discuss how Safer’s classifiers and services integrate into varied content moderation systems and infrastructures.
• Bring cross-functional partners along in resolving complex customer challenges.
• Passionately promote Thorn’s mission to protect children and ensure Safer’s solutions are positioned with integrity and care.
• Approach high-stakes account decisions with alignment to Thorn’s values.

Senior Account Manager

General Counsel

• Serve as the primary legal point of contact and partner for multiple teams across the organization.
• Draft, negotiate, review, interpret, and assist in the maintenance of legal documents covering a range of Thorn’s activities across the child safety ecosystem, ensuring appropriate risk allocation and regulatory compliance.
• Develop, enhance, and maintain policies, contract templates, trainings, guidelines, and procedures to ensure legal compliance and operational efficiency.
• Provide proactive legal counsel across multiple domains - technology, SaaS, IP, and contracts - anticipating challenges and crafting solutions.
• Develop creative, practical solutions that support internal and external stakeholders while advancing enterprise risk management objectives and safeguarding Thorn’s mission and reputation.
• Manage and triage outside counsel relationships to ensure effective, high-quality legal support aligned with organizational priorities.
• Maintain the highest level of professional and ethical standards, acting in compliance with both the letter and spirit of all applicable laws and regulations.

Senior Account Manager

Senior Counsel