Serve as the primary point of contact for key accounts within the assigned region, ensuring consistent communication and relationship management.
Coordinate, qualify, and manage incoming leads to drive regional growth.
Develop sales opportunities by prospecting, researching, and identifying potential new accounts to achieve revenue goals.
Maintain and update CRM data, including leads, opportunities, sales campaigns, and customer follow-ups.
Collaborate with internal teams to support the deployment of targeted sales campaigns.
Support volume pricing requests and ensure timely responses to customer needs.
Communicate Thorlabs’ services, brand identity, and tailored solutions effectively.
Promote and manage the New Lab Program by qualifying leads and supporting onboarding of new accounts.
Enhance customer experience and provide E-Procurement solutions.
Collaborate with the sales admin team to support quotes and order escalations.
Travel to university campuses and government labs for customer visits and relationship development as needed.

Requirements

3+ years in similar role with customer service, inside sales, account management and/or project management experience.
B.S. required, preferably in business or marketing
Excellent attention to detail.
Excellent communication and collaboration skills.
Intermediate MS Office proficiency: especially Outlook and Excel, Expert proficiency in Excel, ERP/MRP systems or CRM is highly desirable.
Able to learn new technologies, new applications, and new developed products.
Ability to fluently write and speak English.

Benefits

medical insurance
dental insurance
vision insurance
company paid life insurance
generous PTO package
401(k) plan
tuition reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementproject managementcustomer servicesales managementlead qualificationCRM data managementsales campaign developmentE-Procurement solutionsExcelERP/MRP systems

Soft Skills

communication skillscollaboration skillsattention to detailrelationship managementcustomer experience enhancementprospectingresearchingorganizational skillsproblem-solvingadaptability

Certifications

B.S. in businessB.S. in marketing