VP Managed Services, Tax & Regulatory
JSI
Customer Success Manager, HVA – Tax
Thomson Reuters
full-time
Posted on:
Location Type: Hybrid
Location: Minnesota, Missouri, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $91,000 - $169,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage post-sale relationships for a portfolio of accounts
- Drive product adoption, usage, and customer satisfaction
- Monitor customer health and address risks before they escalate
- Collaborate with Account Specialists on renewals and upsell opportunities
- Conduct regular check-ins and business reviews to align on goals and outcomes
- Leverage data and insights to prioritize outreach and inform engagement strategies
- Maintain CRM and Customer Success tools for visibility and accountability
- Contribute to process improvements and internal initiatives that enhance the CS function
Requirements
- Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
- 3–5 years in Customer Success, Account Management, or similar role within a SaaS company
- Strong relationship-building and communication skills
- Customer-centric mindset with a focus on delivering value
- Ability to manage a portfolio of accounts with varying needs
- Proficiency in CRM and Customer Success platforms
- Organized, proactive, and comfortable working cross-functionally
Benefits
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role)
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
- Career Development and Growth: By fostering a culture of continuous learning and skill development
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off
- Access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
- Optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Tuition Reimbursement
- Access to Employee Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementData AnalysisProcess Improvement
Soft skills
Relationship BuildingCommunicationCustomer-Centric MindsetOrganizational SkillsProactive Approach
Certifications
Bachelor’s Degree
