THOMPSON Child & Family Focus

IT Support

• Server maintenance, monitoring, and upgrades
• Monitor server and network downtime and resolve major issues
• Oversight of all company software and hardware
• Ensure adequate network, endpoint, and cloud security systems are in place and functional
• Ensure adherence to all internal, mandated, and accrediting technology compliance requirements
• Visualize and present company analytics in regard to communication, technology, and cybersecurity
• Supervise positions/vendors responsible for hardware setup and maintenance, helpdesk, communication platforms, training, and software support
• Deploying and maintaining appropriate agency software, employee account creation/removal, group management, and scripting
• Monitoring, upgrading, altering, and backing up company data and systems
• Build and grow high functioning technology team with documented 1:1s, development plans, and tactical meetings
• Develop and adhere to accountability standards, monitor KPIs, and resolve internal conflicts
• Create alignment of customer service expectations, internal processes and SLAs
• Carry out software and hardware initiatives including evaluating business needs, researching purchases, project management, implementation and migration
• Coordinate training efforts with software suppliers or third-party consultants
• Ensure proper asset tracking and management
• Provide input on digital data strategy for tracking key metrics and digital utilization
• Oversee relationships and manage contracts with vendors and service providers
• Act as a backup HIPAA Security Officer and ensure compliance with all regulations
• Maintain and develop all custom internal processes and documentation
• Perform any and all additional tasks as assigned by IT Director

IT Manager