Thndr

Customer Success Manager

• Build, set up, and launch CRM campaigns (Push, Email, SMS, In-app)
• Manage inbound CRM requests from different teams (Product launches, holidays, incidents, surveys, etc.)
• Own and maintain the CRM calendar
• Build and manage user journeys and workflows
• Extract audiences using SQL
• Track campaign performance and help pull results
• Ensure campaigns are properly tested before launch
• Work closely with Product, Growth, Compliance, and Operations teams

CRM Specialist

Security Engineer

• Set the vision and direction for Thndr's security risk management
• Define and own Thndr's information security strategy and multi-year roadmap
• Advise executive leadership and represent the security function in governance committees
• Own the information security program at the governance level
• Provide unified leadership across Information Security and Security Engineering teams
• Lead, develop, and retain high-performing teams

Head of Information Security

Operations

• Review user agreements and validate signatures against internal (Standard Operating Procedures) SOPs.
• Execute post-approval and post-rejection operational steps
• Maintain and manage tracking sheets related to agreement status and signature validation
• Coordinate with relevant teams to ensure a seamless user experience
• Monitor and maintain the overall health of the signature process and escalate inconsistencies

Operations Generalist

Compliance

• Lead and develop a high-performing team of compliance and risk professionals (minimum four direct reports) responsible for daily compliance operations and monitoring.
• Act as the primary liaison with the Financial Regulatory Authority (FRA), maintaining strong and transparent relationships with regulators.
• Ensure regulatory compliance across all brokerage activities, including onboarding, trading, client communications, reporting, and recordkeeping.
• Oversee regulatory reporting and ensure timely, accurate submissions of all required filings, renewals, and notifications.
• Prepare and brief internal teams ahead of any regulatory inspections or reviews, ensuring full readiness and documentation accuracy.
• Monitor and interpret regulatory changes and lead internal alignment to maintain compliance with evolving laws, FRA circulars, and industry standards.
• Collaborate with Policy and CRF teams to identify, close, and prevent compliance gaps while ensuring consistency with group-wide frameworks.
• Implement robust monitoring and surveillance programs to detect, escalate, and address potential breaches or suspicious activity.
• Supervise AML/CFT obligations and ensure that policies, procedures, and systems effectively prevent and detect financial crime.
• Oversee product and process approvals, reviewing new initiatives for compliance implications and regulatory fit.
• Drive compliance culture by promoting awareness, training, and accountability across the organization.
• Support risk management efforts, ensuring operational, reputational, and regulatory risks are identified, assessed, and mitigated.

CRM Specialist

Head of Information Security

Operations Generalist

Head of Compliance