Thiru GmbH

Junior Customer Support, E‑Commerce

Thiru GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Olpe • 🇩🇪 Germany

Visit company website
✨ AI Apply
Apply

Salary

💰 €558 per month

Job Level

Entry Level

About the role

  • You will be responsible for independently handling and coordinating customer inquiries across our e‑commerce channels (especially marketplaces such as Amazon)
  • You ensure high customer satisfaction through solution‑oriented and timely communication
  • You act as an important interface between customers, logistics, sales and internal teams
  • You support the analysis of recurring customer issues and derive opportunities for optimization
  • Ongoing maintenance and updating of support content, response templates and processes
  • You identify trends, patterns and anomalies in customer feedback and report them in a structured way
  • Support monitoring and reporting of relevant support KPIs (e.g., response times, case resolution rates)
  • Contribute to quality assurance and the continuous improvement of the customer experience

Requirements

  • Some experience in customer service, e‑commerce or a digital environment is an advantage — motivation and willingness to learn are more important to us
  • You work independently, reliably and responsibly
  • You enjoy working in a structured way and keep an overview even when handling multiple inquiries
  • Strong service‑ and solution‑orientation and a friendly communication style
  • Interest in e‑commerce platforms, particularly Amazon, and how they operate
  • You are enthusiastic about digital processes, new tools and trends in online retail
  • Excellent communication skills and the ability to explain issues clearly and understandably
  • You bring your own ideas for optimizing processes and enhancing the customer experience
  • Confident use of digital tools; social‑media affinity is a plus but not required
Benefits
  • Remote work or in‑office in Olpe
  • We provide you with a new MacBook
  • 100% flexible working hours
  • Very young & dynamic team
  • Attractive bonuses for reaching milestones
  • We provide a personal training and development budget
  • Full‑time position and the possibility of a leadership role in the near future

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer servicesolution orientationcommunication skillsindependencereliabilityresponsibilitystructured workmulti-taskingprocess optimizationcustomer experience enhancement