Customer Service Associate
Solera Holdings, LLC.
Customer Support Specialist, T2
Think Future Technologies
full-time
Posted on:
Location: 🇲🇽 Mexico
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
CloudJavaScript
About the role
- Handle complex technical issues/escalations over Zoom, email, and phone
- Help configure clients’ accounts & streaming setups to ensure maximum event success
- Manage a queue of web design requests from enterprise clients
- Provide day-of-event support to enterprise clients (Amazon, Salesforce, Google, etc.)
- Work cross-functionally with Product, Engineering, and Customer Success teams to achieve clients’ desired end goals
- Support flexible schedule including alternating 8-5 and 11am-8pm shifts on-site in Guadalajara
Requirements
- 2+ years experience in a successful customer support role in a B2B SaaS company with clear progression of roles & responsibilities
- Technical background: experience troubleshooting APIs, complex integrations, and web design issues
- Well-versed in HTML, CSS and Javascript
- Familiarity with Chrome, Safari, or Firefox web developer tools, APIs and error logs to diagnose and troubleshoot client issues
- Familiarity with Zendesk, Salesforce Service Cloud, & Jira
- Ability to manage multiple competing priorities with a sense of urgency
- Comfortable working with enterprise clients & executives
- Excellent oral and written skills in English (MUST)
- Self-starter and comfortable working independently with flexible hours
- Attention to detail and ability to accurately follow procedures
- Able to collaborate with peers in various organizations
