Think Future Technologies

Customer Support Specialist, T2

Think Future Technologies

full-time

Posted on:

Origin:  • 🇲🇽 Mexico

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Job Level

JuniorMid-Level

Tech Stack

CloudJavaScript

About the role

  • Handle complex technical issues/escalations over Zoom, email, and phone
  • Help configure clients’ accounts & streaming setups to ensure maximum event success
  • Manage a queue of web design requests from enterprise clients
  • Provide day-of-event support to enterprise clients (Amazon, Salesforce, Google, etc.)
  • Work cross-functionally with Product, Engineering, and Customer Success teams to achieve clients’ desired end goals
  • Support flexible schedule including alternating 8-5 and 11am-8pm shifts on-site in Guadalajara

Requirements

  • 2+ years experience in a successful customer support role in a B2B SaaS company with clear progression of roles & responsibilities
  • Technical background: experience troubleshooting APIs, complex integrations, and web design issues
  • Well-versed in HTML, CSS and Javascript
  • Familiarity with Chrome, Safari, or Firefox web developer tools, APIs and error logs to diagnose and troubleshoot client issues
  • Familiarity with Zendesk, Salesforce Service Cloud, & Jira
  • Ability to manage multiple competing priorities with a sense of urgency
  • Comfortable working with enterprise clients & executives
  • Excellent oral and written skills in English (MUST)
  • Self-starter and comfortable working independently with flexible hours
  • Attention to detail and ability to accurately follow procedures
  • Able to collaborate with peers in various organizations