Support Specialist, Operations
Restaurant365
Support Specialist, POS
Restaurant365
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and / or screen share as necessary to understand problem reports
- Identify solutions to problem reports and deliver them to customers
- Help customers understand POS integration functions
- Route non-POS customer issues to appropriate teams and team members
- Diagnose and document software defects and escalate them to Operations Support Manager
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Train and mentor new team members at the request of Support management
Requirements
- Bachelor’s degree with emphasis in business and / or finance and / or accounting and / or computer technology preferred
- Restaurant industry experience
- Strong understanding of general business principles
- Excellent problem-solving skills
- Strong customerservice skills
- Clear and effective oral and written communication
- Strong grasp of software and internet technologies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
POS integrationsoftware defect diagnosistroubleshootingdocumentationcustomer ticket management
Soft skills
problem-solvingcustomer serviceoral communicationwritten communicationmentoring
Certifications
Bachelor’s degree