Think Academy

Post-Sales Customer Service

Think Academy

contract

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Location Type: Remote

Location: Malaysia

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About the role

  • Serve as the first point of contact for students and parents via messaging and email, answering inquiries, resolving issues, and providing timely assistance.
  • Proactively follow up with potential students, offering clear and personalized course information to help families make informed decisions.
  • Maintain and nurture relationships with existing students and parents, offering professional, fast, and thoughtful service.
  • Keep detailed CRM records of interactions, feedback, issues, and resolutions.
  • Collaborate with the teaching, product, and customer experience teams to relay feedback and improve services.
  • Stay up to date with course details, pricing, and service policies to ensure accurate communication with families.
  • Join regular training webinars and learning sessions to stay sharp and aligned with our service excellence goals.

Requirements

  • Bachelor’s degree
  • Fluent in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
  • Prior experience in customer service, sales, or education is preferred.
  • Excellent communication and interpersonal skills, with a service mindset.
  • Highly organized and self-driven; able to work independently and manage tasks remotely.
  • Familiarity with CRM systems and online communication tools.
  • A positive, calm, and problem-solving attitude when facing complaints or service issues.
Benefits
  • 5 days per week, 40 hours/week.
  • Shift timing: 11:00 PM – 7:00 AM.
  • Workdays include Malaysia’s Saturday–Monday, plus two flexible weekdays (final schedule to be confirmed before onboarding).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesaleseducation
Soft Skills
communication skillsinterpersonal skillsservice mindsetorganizational skillsself-drivenproblem-solving attitude
Certifications
Bachelor’s degree