Think Academy

Customer Support

• Serve as the first point of contact for students and parents via messaging and email, answering inquiries, resolving issues, and providing timely assistance.
• Proactively follow up with potential students, offering clear and personalized course information to help families make informed decisions.
• Maintain and nurture relationships with existing students and parents, offering professional, fast, and thoughtful service.
• Keep detailed CRM records of interactions, feedback, issues, and resolutions.
• Collaborate with the teaching, product, and customer experience teams to relay feedback and improve services.
• Stay up to date with course details, pricing, and service policies to ensure accurate communication with families.
• Join regular training webinars and learning sessions to stay sharp and aligned with our service excellence goals.

Post-Sales Customer Service