Customer Service Representative, Mandarin Required
Think Academy U.S
contract
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $20 per hour
About the role
- Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
- Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.
- Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.
Requirements
- Bachelor's degree or above, has strong interest in Education-related fields.
- Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
- Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
- 1–3 years of experience in the education-related customer service field is a plus, but not required.
- Bilingual proficiency in both English and Mandarin is Required.
Benefits
- $20/per successful long-term class conversion (Bonus)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationproblem-solvingresponsibilitymeticulousnessquick learning
Certifications
Bachelor's degree