Think Academy U.S

Customer Support

• Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
• Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication.
• Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved.
• Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
• Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
• Maintain a high standard of service quality, empathy, and professionalism in every interaction.
• Contribute to customer success initiatives, operational improvements, and user-experience optimization projects.

Customer Service Representative, Mandarin

Customer Service Representative

Content Marketing Manager

• Teach elementary-level mathematics virtually through the Think Academy Teaching Platform.
• Actively engage and manage an online classroom of up to 18 students.
• Prepare and deliver lessons using Think Academy's curriculum and teaching guidance.
• Grade homework and provide other essential teaching-related services.
• Communicate effectively with students and parents, offering timely and personalized feedback.
• Typically work 12-20 hours per week(depending on number of classes you take), primarily during weekends or weekday afternoons.

Math Content Teacher – Mandarin Speaking

• Teach higher elementary level mathematics virtually through the Think Academy Teaching Platform.
• Actively engage and manage an online classroom of up to 18 students.
• Prepare and deliver lessons using Think Academy's curriculum and teaching guidance.
• Grade homework and provide other essential teaching-related services.
• Communicate effectively with students and parents, offering timely and personalized feedback.
• Typically work 30+ hours per week (depending on number of classes you are assigned), primarily during weekends or weekday afternoons.

Elementary Math Content Teacher

Math Content Teacher – Mandarin Speaking Required

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

• Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues.
• Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices.
• Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests.
• Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints.
• Collaborate with the team to collect customer feedback and help optimize our products and services.
• Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers.
• Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.

• Teach higher elementary level mathematics virtually through the Think Academy Teaching Platform
• Actively engage and manage an online classroom of up to 18 students
• Prepare and deliver lessons using Think Academy's curriculum and teaching guidance
• Grade homework and provide other essential teaching-related services
• Communicate effectively with students and parents, offering timely and personalized feedback
• Work typically 30+ hours per week, primarily during weekends or weekday afternoons
• Participate in paid teacher training and professional development activities

Growth Marketing

• Website Build & Optimize: Contribute to the rapid iteration of an existing website or the build-out of a new website and improve conversion rates (form submissions, inquiries, registrations, etc.)
• Content Creation: Plan and write high-quality, high-converting core website content (e.g., homepage, course pages, About Us, blog posts) and optimize for SEO
• Growth Advertising: Manage digital marketing channels (Google Ads, etc.) - strategy, campaign setup, ad creation, optimization & budget management for strong ROAS
• Data Analysis: Integrate and analyze website traffic data with advertising performance data to assess overall growth effectiveness and report results
• Working Schedule: Required to be online from 6:30 PM to 11:30 PM EST, Monday through Friday; Remaining hours can be scheduled to complete a total of 40 hours per week

Customer Service Representative, Mandarin

Customer Service Representative

Math Content Teacher – Mandarin Speaking

Elementary Math Content Teacher

Math Content Teacher – Mandarin Speaking Required

Customer Service Representative

Customer Service Representative

Elementary Math Content Teacher

Website Growth & Operation