Think Academy U.S

Customer Success Manager

• Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
• Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication.
• Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved.
• Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
• Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
• Maintain a high standard of service quality, empathy, and professionalism in every interaction.
• Contribute to customer success initiatives, operational improvements, and user-experience optimization projects.

Customer Success Specialist

Bilingual

• Deliver one-on-one online math lessons for high school students across North America, teach subjects including Pre-Algebra, Algebra I & II, and Geometry, and related SAT Math topics, aligned with the CCSS framework
• Prepare and customize lesson content based on individual student needs, ensuring well-structured and high-quality instruction
• Provide timely feedback and targeted guidance to support student understanding and continuous improvement

Customer Success Specialist

Customer Success Specialist

Math Tutor, Bilingual in Mandarin Preferred