Think Academy U.S

Customer Success Manager

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.
• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.
• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
• Document customer feedback and service interactions accurately.
• Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Onsite Customer Success Specialist, Mandarin Required

Tutor

• Deliver online one-on-one math lessons focused on AMC 8 and AMC 10 competition preparation.
• Teach in English using interactive and problem-solving based methods to help students develop strong analytical and logical thinking skills.
• Guide students through competition-style problems and explain key concepts and strategies used in math competitions.
• Help students build systematic approaches to common competition math topics such as number theory, algebra, counting, probability, and geometry.
• Support students in developing confidence and effective test-taking strategies for math competitions.
• Provide timely feedback and targeted guidance to support student understanding and continuous improvement

Part Time AMC Tutor

Teacher

• Teach online ELA classes focusing on Reading & Speaking and Reading & Writing skills.
• Prepare and deliver well-structured lessons using Think Academy's curriculum resources.
• Actively engage and manage a virtual classroom of up to ~10 students.
• Grade student work, provide timely feedback, and track student progress.
• Communicate professionally with students and parents regarding learning goals and performance.
• Participate in regular teacher training, curriculum discussions, and professional development.

Language Arts Teacher, Part-Time

Language Arts Teacher

1 on 1 AMC Tutor

Customer Support

• Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
• Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication.
• Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved.
• Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
• Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
• Maintain a high standard of service quality, empathy, and professionalism in every interaction.
• Contribute to customer success initiatives, operational improvements, and user-experience optimization projects.

Customer Service Representative

1 on 1 AMC 10 Tutor

Math Teacher

• Teach math classes in a clear, engaging, and student-centered way
• Deliver lessons using Think Academy’s curriculum, lesson materials, and instructional guidance
• Support students in building strong understanding of math topics including Pre-Algebra & Algebra 1
• Manage a virtual or in-person classroom and create a positive, high-expectation learning environment
• Grade homework and provide timely academic feedback
• Communicate professionally with students and parents about progress, performance, and learning goals
• Participate in teacher training, lesson preparation, and ongoing professional development
• Work approximately 30–40 hours per week, with most classes scheduled during weekday afternoons/evenings and weekends

Pre-A - A1 Math Teacher

AMC Tutor

Math Tutor

• Deliver one-on-one online math lessons for high school students across North America, teach subjects including Pre-Algebra, Algebra I & II, and Geometry, and related SAT Math topics, aligned with the CCSS framework
• Prepare and customize lesson content based on individual student needs, ensuring well-structured and high-quality instruction
• Provide timely feedback and targeted guidance to support student understanding and continuous improvement

High School Math Tutor

AMC 8 Tutor

General

• Preparing and teaching online math classes for students on a weekly basis (10-20 classes = approximately 10-20 hours/week)
• Class assignments and teaching hours depend on your lesson preparation readiness and student satisfaction
• Participating in paid teaching assistant work by attending classes and learning from experience lead teachers' teaching methods
• Conducting trial lesson with new students to help them enroll in the correct classes (5-10 hours/week)
• Grading homework and communicating with parents weekly to update them on students' learning progress and areas for improvement (3-5 hours/week)
• Other work assigned by teaching management team

Think Academy U.S

Onsite Customer Success Specialist, Mandarin Required

Part Time AMC Tutor

Language Arts Teacher, Part-Time

Language Arts Teacher

1 on 1 AMC Tutor

Customer Service Representative

1 on 1 AMC 10 Tutor

Pre-A - A1 Math Teacher

AMC Tutor

High School Math Tutor

AMC 8 Tutor

1 on 1 AMC 10 Tutor

Early Childhood Teacher, PT

Early Childhood Teacher

Customer Success Specialist