Thinc Forward

Solutions Engineer

• Lead end-to-end integration of new client offices, including planning, onsite deployment, and post-implementation support
• Conduct onsite and remote assessments of client environments to determine infrastructure needs
• Deploy, configure, and test network equipment (firewalls, switches, wireless access points), servers, and PCs
• Coordinate and manage onsite integration activities, including directing and collaborating with local or client-side resources
• Ensure integrations align with client standards, security requirements, and MSP best practices
• Troubleshoot and resolve issues encountered during deployments and integrations
• Communicate progress, risks, and completion status to internal teams and stakeholders
• Work with cross-functional team members to effectively and efficiently support handoff to helpdesk or managed services teams following successful integration
• Additional duties as needed

Systems Integration Engineer

Support Engineer

• Serve as a Tier 2 escalations point handling both basic and complex IT issues
• Troubleshoot and resolve problems related to desktops, applications, servers, networking, virtualization, and domain services
• Provide advanced technical support for Microsoft 365, Active Directory, RDS/Terminal Services, Group Policy, and multifactor authentication
• Support specialized systems such as dental/medical equipment software and hardware (e.g., X-ray sensors, imaging applications)
• Troubleshoot connectivity and networking issues including firewalls, VPNs, VLANs, DNS/DHCP, and wireless infrastructure
• Take ownership of customer issues from intake through resolution, ensuring SLA compliance and customer satisfaction
• Perform root cause analysis to prevent recurring issues and improve overall service delivery
• Escalate unresolved issues appropriately to senior engineers or third-party vendors
• Document solutions clearly to contribute to shared knowledge resources

Accounts Receivable

• - Monitor aging reports and proactively follow up on past-due accounts
• - Communicate with clients regarding outstanding balances in a professional and service oriented manner
• - Document collection activity and customer communications
• - Escalate high risk accounts to VP, Finance as needed
• - Apply customer payments (ACH, check, credit card, wire) accurately and timely
• - Run monthly credit card payments for customers and apply to their accounts
• - Transfer payments through automated process from QuickBooks to ConnectWise
• - Reconcile customer accounts and resolve discrepancies
• - Investigate short payments, misapplied payments, and disputes
• - Maintain clean AR aging and accurate financial records
• - Respond to billing inquiries and resolve invoice disputes
• - Work closely with account managers and project coordinators on billing questions
• - Assist with contract updates, renewals, and billing adjustments
• - Maintain accurate customer financial records in PSA/accounting systems
• - Provide AR status reporting and aging summaries
• - Assist with financial documentation requests
• - Prepare and maintain daily AR report for CEO
• - Ensure adherence to company billing policies and controls
• - Assist with the generation and distribution of monthly invoices on a scheduled billing cycle
• - Transfer invoices through automated process from ConnectWise to QuickBooks ensuring accuracy and correcting any errors
• - Validate the billing data in both ConnectWise and QuickBooks agree and research any discrepancies

Systems Integration Engineer

Support Engineer

Accounts Receivable Specialist