Thimble

Commercial P&C Support Representative

Thimble

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Become an expert with Thimble’s products and services
  • Be the front line between the broker and Thimble. We want to leave a positive impression and develop a relationship that keeps the broker happy
  • Provide brokers with timely and solution‐oriented responses to their business needs
  • Provide overall excellent broker support and assistance, mainly through a high volume of tickets and chats
  • Support the onboarding process for new brokers while delivering excellent customer service
  • Provide guidance and best practices on configuring and utilizing the Thimble Broker Portal
  • Help increase activation by bringing valued product and insurance knowledge to the purchase and servicing experience for new brokers
  • Work closely with Customer Success and the Insurance team to remain aligned on compliance
  • Collaborate with other teams to provide feedback on broker and user experiences

Requirements

  • A Property & Casualty Insurance license is required
  • Commercial insurance experience is required; small commercial business insurance experience is highly preferred
  • Prior work with insurance brokers or agencies
  • Experience in a fast-paced, high-volume support or customer service environment
  • Excellent written and oral communication skills
  • Highly organized with ruthless attention to detail
  • Ability to adapt to changes and learn quickly
  • Ability to manage multiple projects simultaneously
  • A bachelor’s degree is preferred
Benefits
  • Fully remote company
  • Thimble Fridays! (out of office at 12:00pm local time)
  • Comprehensive health, vision, and dental coverage
  • 401(k) auto enrollment and matching (100% of the first 3% and 50% of the next 3%)
  • PTO: 20 days vacation + 12 company-wide holidays + 8 floating days + 1 VTO (Volunteer Time Off) + unlimited sick time
  • Parental Leave: 100% paid 12 weeks + 2 weeks gradual return
  • Computer choice of Mac or PC
  • Work from home setup reimbursement
  • Monthly co-working space and/or child care reimbursement
  • Monthly ClassPass credit
  • Quarterly wellness reimbursement
  • Other health & wellness perks including: One Medical, Teladoc, Talkspace, Kindbody, and Health Advocate
  • Virtual events, happy hours, trivia, and fun!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Property & Casualty Insurance licensecommercial insurance experiencesmall commercial business insurance experience
Soft skills
excellent written communicationexcellent oral communicationhighly organizedattention to detailability to adaptquick learnerproject management