Thimble

Customer Support

• Become an expert with Thimble’s products and services
• Be the front line between the broker and Thimble. We want to leave a positive impression and develop a relationship that keeps the broker happy
• Provide brokers with timely and solution‐oriented responses to their business needs
• Provide overall excellent broker support and assistance, mainly through a high volume of tickets and chats
• Support the onboarding process for new brokers while delivering excellent customer service
• Provide guidance and best practices on configuring and utilizing the Thimble Broker Portal
• Help increase activation by bringing valued product and insurance knowledge to the purchase and servicing experience for new brokers
• Work closely with Customer Success and the Insurance team to remain aligned on compliance
• Collaborate with other teams to provide feedback on broker and user experiences

Commercial P&C Support Representative

• Assist with broker sales support, including new broker onboarding and ongoing broker relationships
• Provide training and support to producers to help them adopt the company's products and services
• Follow broker success plans to ensure producers achieve desired outcomes
• Become an expert with Thimble’s products and services
• Serve as the front line between brokers and Thimble; develop and maintain positive broker relationships
• Provide brokers with timely, solution-oriented responses to their business needs
• Provide broker support primarily through high volume tickets and chats
• Support onboarding process and provide guidance on configuring and utilizing the Thimble Broker Portal
• Help increase activation by bringing product and insurance knowledge to the purchase and servicing experience
• Work closely with Customer Success and the Insurance team to remain aligned on compliance
• Collaborate with other teams to provide feedback on broker and user experiences
• Report to the Director of Insurance Operations and manage multiple projects simultaneously

Commercial P&C Support Representative

Licensed Insurance Broker Support Representative