Customer Support Representative

Thexpnet

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $28 - $35 per hour

Job Level

Junior

About the role

  • Provide expert-level help, including the courteous and effective handling of consumer complaints, questions about goods or services, and diagnosis of technical difficulties
  • Tell customers M2W, Inc.'s service procedures, account preferences, and features offered
  • Good notes in internal systems on client contacts and comments will help trends to be followed and continuous development supported
  • Tell the relevant internal departments any unsolved problems; also, guarantee quick follow-up to fix them
  • You should be aware of any changes to products, announcements, or processes if you wish to ensure that everyone is obtaining current knowledge
  • Work with several organizations to enhance services and please consumers
  • Engage in courses in professional development and ongoing education to refine your customer service and product knowledge
  • By highlighting regularly occurring problems and providing recommendations for how present practices could be improved, help to foster a growth mentality

Requirements

  • An ideal applicant will have worked for at least a year in a contact center, customer service department, or help desk and have expertise dealing with consumers
  • Quite skilled in oral and written presentation; excellent in using appropriate words and tone
  • Adept at using customer relationship management systems, Google Workspace, and Microsoft Office among other office programs
  • Excellent organizing and time management; adept in handling several questions at once
  • Mastery of working both individually and in groups
  • Including vacations and weekends, I am accessible any hour of the day or night
  • One advantage is bilingualism
  • Having worked in the software as a service (SaaS), online retail, or telecommunications sectors is valuable
  • One either needs an associate's degree or its equivalent; a bachelor's degree is ideal
Benefits
  • Possibility to participate in events and staff wellness projects
  • Guidelines and tools for practical knowledge acquisition
  • There are chances for professional growth and career promotion within the organization
  • A vibrant, friendly workplace for every competent professional
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical supportproblem diagnosisoral presentationwritten presentationtime managementorganizational skillsbilingualismSaaSonline retail
Soft Skills
courteous handling of complaintseffective communicationteam collaborationgrowth mentalityadaptabilitycustomer engagementprofessional developmenttrend analysisfollow-upmulti-tasking
Certifications
associate's degreebachelor's degree