Technical Service Engineer
Elekta
Field Service Engineer
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇹 Italy
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure successful installation, system integration, validation, scheduled maintenance, upgrades, solving, and repair of the Optilite® system and associated software.
- Provide timely technical support to customers and colleagues, including remote access support and multi-functional technical investigation work, efficiently diagnosing faults and restoring full system functionality.
- Participate expertly in technical discussions on the product – both hardware and software.
- Perform scheduled preventative maintenance (PM) visits within the required timeframes.
- Complete service reports in Service CRM, ensuring they are both fully and accurately completed.
- Maintain accurate records of spare parts, ensuring parts are used appropriately, and support with spare part stock checks and reconciliation.
- Update instruments placed at customer laboratories with software and data management upgrades as the need arises.
- Provide feedback to global product teams on instrument reliability and quality.
- Offer training courses on installation and maintenance to end-users.
- Conduct preliminary visits to laboratories to agree on positioning of the instrumentation, checking accurate installation sites, and the need for any hydraulic/electric/logistic work.
- Support interfacing LIS with the main company management tools.
Requirements
- Bachelor’s degree in biomedical engineering or a related field or equivalent experience.
- Proven experience in a scientific or engineering field (e.g., clinical/research laboratories, electronics, biotechnology, medical devices).
- IT skills for laboratory middleware management.
- Strong technical competence and problem-solving abilities.
- Customer-focused with excellent interpersonal skills.
- Proficiency in English and Italian – both written and verbal.
- Availability to travel at short notice and occasionally work weekends/unsociable hours (75 – 85% of working on field).
- Full driving license.
Benefits
- A company car that can also be used privately.
- Outstanding development and career prospects in a globally growing company.
- A workplace culture in which integrity, involvement, intensity, and innovation are lived.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
system integrationtechnical supportpreventative maintenancefault diagnosissoftware upgradesdata managementlaboratory middleware managementtechnical investigationinstallationrepair
Soft skills
problem-solvingcustomer-focusedinterpersonal skillscommunicationtrainingtechnical discussionsfeedback provisionorganizationteam collaborationadaptability
Certifications
Bachelor’s degree in biomedical engineeringFull driving license