Senior Instructional Designer
USAA
Quality and Training Specialist – Nurse
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Hybrid
Location: Morrisville • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Schedules, develops and delivers training courses and content for all staff members
- Conducts product or disease state training for staff members as required
- Monitors effectiveness of training and observes training sessions, trends and assesses changes in employee performance
- Modifies training to increase beneficial outcomes
- Integrates training with the client while negotiating organizational differences in culture, management structure and staffing
- Liaises with the client, department management and staff for all training related topics
- Maintains program training documentation in audit-ready status
- Conducts call and documentation review of staff members' work and monitors accuracy and completeness of information provided, including clinical content
- Ensures program consistency relative to compliance with the organization and client policies/procedures
- Evaluates quality trends across the program and provides feedback to the management team
- Tracks and documents Quality Events
- Develops continuous improvement initiatives based on gaps and trends identified
- Provides support for program-related audits
- May assist with department projects
Requirements
- Bachelor's degree in Nursing or equivalent
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2-5 years)
- Strong understanding of applicable health authority (e.g. FDA, EMA) or local regulations
- Good knowledge of drugs and drug information
- Ability to perform call/document review, including complex clinical discussions and provide clear and concise feedback
- Firm organizational and time management skills
- Strong attention to detail and ability to multi-task
- Strong verbal and written communication skills
- Solid problem solving skills
- Strong computer skills including Microsoft Office
- Ability to train and mentor others
- Excellent language skills (comprehension, speaking, reading and writing) must be demonstrated if the position requires languages other than English
- Ability to work in a team environment and/or independently as needed
Benefits
- Relocation assistance is NOT provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training developmentcall/document reviewclinical content evaluationquality trend analysiscontinuous improvement initiativesaudit supportregulatory compliancedrug information knowledgeperformance monitoringtraining documentation management
Soft skills
organizational skillstime managementattention to detailmulti-taskingverbal communicationwritten communicationproblem solvingmentoringteamworkindependence
Certifications
Bachelor's degree in Nursing