Senior Director/GM, Asset Managed Services
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $212,000 - $317,975 per year
Job Level
About the role
- Own P&L accountability for a ~$300M revenue business, balancing revenue, margin, and cost management
- Oversee growth, retention, and performance across Pharma-heavy customer base across 150+ global sites and 400K+ assets
- Define and execute business priorities aligned to broader IES and Thermo Fisher strategy
- Establish performance management through clear KPIs, operating rhythms, data quality, governance, and effective use of analytics in decision-making
- Align ways of working across regions and functions (Commercial, Operations, Data, Digital, GBS)
- Partner with corporate accounts and other businesses to position offerings as part of the full customer value proposition
- Leverage Thermo Fisher's strong market position as an OEM-aligned, multi-vendor asset management provider
- Manage customer relationships, ensuring customer allegiance through product/service delivery, support, and effective communication
- Ensure seamless collaboration across service operations, product management, and customer care to accelerate issue resolution and value delivery
- Ensure digital and data capabilities are integrated into operations and customer engagement
- Lead and develop a global team of 5 directors and indirectly manage an organization of ~200 colleagues
- Build and inspire a high-performing, customer-centric organization with a strong sense of ownership, collaboration, and accountability
- Coordinate across global functions including Commercial, Operations, Data & Insights, Digital Product, and Global Business Services (GBS)
Requirements
- Bachelor’s degree required; advanced degree (MBA or MSc) preferred
- Significant experience in a senior leadership role within a complex, matrixed, industrial or life sciences or pharmaceutical services industry
- Strong financial acumen with experience managing multi-million-dollar P&L, forecasting, and operational efficiency programs
- Commercial experience with enterprise customers, ideally within pharma or similar sectors
- Deep understanding of laboratory customer needs across pharma, biotech, academia, and industrial markets
- Proven ability to lead integrated service and sales teams across globally across multi-site operations
- Demonstrated track record in driving profitable growth, particularly through market expansion and sales enablement
- Exposure to transformation, digital enablement, or operating model improvement initiatives
- Familiarity with regulated environments (e.g., GxP) preferred
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
P&L managementfinancial acumenforecastingoperational efficiencyperformance managementanalyticsmarket expansionsales enablementdigital enablementoperating model improvement
Soft Skills
leadershipcollaborationcustomer-centriccommunicationaccountabilityinspirationrelationship managementteam developmentproblem-solvingstrategic alignment
Certifications
Bachelor's degreeMBAMSc