Thermo Fisher Scientific

Customer Excellence Operations Manager

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Remote

Location: Florida • North Carolina • United States

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About the role

  • Act as a visible partner in customer governance and executive forums
  • developing and implementing strategic plans in partnership with the commercial team
  • Build partnered stakeholder relationships
  • Lead customer-specific projects to address key account needs
  • Advance and report on customer-facing value scorecards
  • Ensure account plans are current, actionable and informed by commercial insights
  • Program manage cross-divisional responses to customer surveys, RFI/RFPs, and complex requests.

Requirements

  • Bachelor’s degree in science or business
  • 5+ years project management, sales analysis/operations, or sales experience
  • Strong commercial orientation with the ability to anticipate customer and business needs
  • Proactive self-starter with exceptional initiative
  • Execution-driven project leader with robust prioritization skills
  • Creative and disciplined problem solver
  • Highly proficient in Microsoft Office (PowerBI, Excel, Word, PowerPoint).
  • Travel up to 40% of the time.
Benefits
  • competitive remuneration
  • annual incentive plan bonus scheme
  • healthcare
  • range of employee benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementsales analysissales operationsstrategic planningcustomer governancevalue scorecardsRFIRFP
Soft Skills
commercial orientationproactive self-starterexecution-drivenprioritizationproblem solvingstakeholder relationship building