Field Service Engineer, TEM/XPS
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Perform remote and on-site troubleshooting, repair and installation of our Electron Microscope and X-ray Photoelectron Spectrometer (XPS) portfolio
- Provide on-site training related to maintenance and basic operation
- Support local spare parts inventory management
- Coordinate and dispatch third-party service providers when required and follow up to ensure customer satisfaction
- Monitor the status of customer service contracts and support scheduling of preventive maintenance visits
- Ensure that all documentation related to service activities (Field Service Reports, Service Work Orders, Quotes) is completed accurately and submitted in a timely manner
- Take ownership of assigned service tickets after remote diagnosis and manage technical and administrative resolution including customer communication until closure
Requirements
- Bachelor’s degree in a technical or scientific field (Engineering or Physics preferred)
- Graduates must have knowledge of Electron Microscopy and/or X-ray Photoelectron Spectroscopy (XPS)
- A full education in TEM or XPS is equivalent to a Bachelor’s degree
- 5 years of professional experience in a related scientific, technical and/or customer-facing service role desired
- Solid proficiency in instrument systems technology including electronics, precision mechanics, vacuum technology, high voltage systems, chemistry and software technology
- Experience in troubleshooting vacuum and high voltage systems; experience with ultra-high vacuum (UHV) systems is an advantage
- Ability to read and interpret schematics and technical documentation
- Familiarity with Windows-based software environments
- Ability to perform standard software installations and updates
- Fluent in English; German preferred
- Willingness to travel frequently, often on short notice, to different customer sites in the Service Area
- Valid driver’s license (Class B)
Benefits
- A position with an innovative, forward-looking employer
- Excellent development and career opportunities within a globally growing company
- A company car that may also be used for private purposes
- The option to lease a JobRad (company bike)
- Compensation in accordance with the Hessian IG Metall collective agreement
- Attractive company pension plan
- Flexible working hours to help balance work and family life
- Product training through on-the-job learning and equipment training at our production sites in Eindhoven and Brno
- A company culture that embodies integrity, involvement, intensity, and innovation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Electron MicroscopyX-ray Photoelectron Spectroscopytroubleshootingvacuum technologyhigh voltage systemsprecision mechanicschemistrysoftware technologyreading schematicstechnical documentation
Soft Skills
customer communicationtrainingproblem-solvingorganizational skillsattention to detailownershipcustomer satisfactioncoordinationdispatchingwillingness to travel
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in Physicsvalid driver’s license (Class B)