Thermo Fisher Scientific

Business Manager – LPE OEM Consumables

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $103,100 - $140,000 per year

About the role

  • Serves as the internal customer advocate and strategic business leader for assigned accounts, balancing and driving alignment between the customer’s needs and Thermo Fisher’s priorities.
  • Establishes and leads account governance frameworks including, KPI reporting, communication channels, and escalation pathways to improve execution and transparency.
  • Develops and maintains strong business relationships by understanding the customer’s organization, supply chain structure, and commercial needs.
  • Identifies customer decision-making structures and supports implementation and execution of MSAs and supply agreements.
  • Ensures expected service levels are delivered and that required planning, technical, and commercial information is effectively exchanged between organizations.
  • Leads Voice of Customer (VOC) engagement for assigned accounts and develops action plans to address feedback.
  • Leads cross-functional alignment across Commercial, Operations, Finance, and Product Management to develop and execute account strategies and resolve complex business challenges.
  • Facilitates regular business review meetings and ad hoc communications with customers.
  • Ensures compliance with Manufacturing Supply Agreements (MSAs) and contractual commitments.
  • Develops executive-level communications to convey performance, risks, and strategic opportunities.
  • Supports negotiations of supply and quality agreements in collaboration with Commercial and site leadership, assessing financial and operational implications.
  • Prepares and submits commercial proposals for additional products, services, specials, and customer-requested changes outside of standard scope.
  • Ensures pricing updates, annual reviews, and contractual terms are implemented in compliance with MSAs.
  • Leverages relationships with assigned customers to identify and drive incremental growth opportunities.
  • Partners with Commercial and Product Management to assess and implement new business opportunities.
  • Facilitates internal communication of new project requirements and supports customer engagements and site visits.
  • Promotes site capabilities and portfolio strengths to expand share of wallet.
  • Supports and oversees specials and custom product projects to ensure successful, on-time delivery.
  • Participates on project teams responsible for commercial and operational alignment.
  • Evaluates business performance and identifies technical or operational solutions to address process or supply challenges.
  • Contributes to PPI and Operational Excellence initiatives.
  • Participates in capital and process improvement projects representing Business Management.
  • Leads customer-related initiatives (e.g., pricing projects, supply improvements, task forces) and drives to completion.
  • Ensures customer demand forecasts are accurately represented in the SIOP process and reflected in long-term planning models.
  • Supports development of annual revenue budgets and monitors performance against targets.
  • Identifies risks and opportunities within demand forecasts and collaborates with customers and internal teams to mitigate risk.
  • Leads development of executive-level business cases, presentations, and strategic recommendations to influence senior leadership decision-making.
  • Tracks revenue from projects, technical changes, and supplementary services.
  • Partners with Commercial and Finance to address overdue invoices and resolve financial discrepancies.
  • Ensures contractual milestones (pricing, payment terms, forecasting, etc.) are implemented appropriately.
  • Supports margin improvement through pricing analysis and commercial strategy recommendations.
  • Drives continuous improvement in forecast accuracy and overall portfolio profitability for assigned accounts.

Requirements

  • University Degree in Science, Finance, Engineering, or Business required.
  • MBA or advanced scientific degree preferred but not required.
  • 5–8 years of related experience in project management, account management, sales, operations, or customer-facing roles.
  • Laboratory, life sciences, plastics, or contract manufacturing industry experience preferred.
  • Experience working directly with customers in a matrix organization.
  • Familiarity with budgeting, forecasting, and commercial processes.
  • Experience participating in cross-functional project teams.
Benefits
  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementaccount managementbudgetingforecastingcommercial processesKPI reportingsupply agreementspricing analysisoperational alignmentprocess improvement
Soft Skills
customer advocacybusiness relationship managementcross-functional collaborationexecutive communicationstrategic thinkingproblem-solvingnegotiationleadershiptransparencyinfluencing
Certifications
University Degree in ScienceUniversity Degree in FinanceUniversity Degree in EngineeringUniversity Degree in BusinessMBAadvanced scientific degree