Thermo Fisher Scientific

Field Service Engineer, Freiburg

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Junior

About the role

  • Install, maintain and repair electronic and mechanical medical devices and provide customer training
  • Ensure technically flawless and cost-effective execution of service work
  • Coordinate and adhere to commissioning and service appointments (e.g., with site managers, project managers, sales, service back office and customers)
  • Analyze faults and define corrective actions; hand over systems and equipment to customers and document the handover
  • Advise customers on service and commissioning matters
  • Investigate causes in warranty cases, determine the scope of damage/repair and forward a warranty recommendation for decision
  • Plan and implement measures to ensure system availability in the event of faults within contractual timeframes and order/allocate spare parts
  • Prepare system and equipment documentation and related records (e.g., checklists, statistics, fault logs)
  • Advise customers regarding repair or replacement/new procurement
  • Identify customer spare part and new procurement needs and pass information to sales

Requirements

  • Completed vocational training as a medical device/biomedical technician, electrical technician (or master electrician) or similar, with several years of professional experience, or equivalent qualification
  • Practical experience in technical service desirable
  • Confident demeanor, independent working style, self-organization with focus on the essentials, initiative and reliability
  • Valid driving licence (Class B)
  • High willingness to travel, mainly within the service region but also throughout Germany
  • Good English skills; strong communication skills as a basis for customer retention
  • IT skills (including software installations) and network knowledge are advantageous; solid MS Office skills desirable
  • Qualification and training on instruments to perform electrical tests in accordance with currently applicable standards
Benefits
  • 30 days annual leave
  • 35-hour work week
  • Flexible working hours
  • Permanent employment contract
  • Independent work within committed teams
  • Strong work–life balance culture
  • Support for retirement planning and group accident insurance after successful probation period
  • Thorough onboarding and excellent preparation for the job
  • Extensive training and development offerings through an internal university
  • Short communication channels and flat hierarchies in a dynamic, globally growing team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical device repairbiomedical technicianelectrical technicianfault analysissystem documentationelectrical testingspare parts managementcustomer trainingservice executionwarranty analysis
Soft Skills
independent workingself-organizationinitiativereliabilitystrong communicationcustomer retentionconfident demeanorfocus on essentialsproblem-solvingteam coordination
Certifications
vocational training in medical devicesbiomedical technician certificationelectrical technician certificationvalid driving licence (Class B)