Thermo Fisher Scientific

Senior Account Manager, Linguistic Validation – Language Services

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Job Level

Senior

About the role

  • Maintains relationships with key internal and external clients.
  • Initial communication point, and owns all client communication, gather complex client requirements, and triage incoming opportunities/projects.
  • Establishes and maintains excellent relationships with internal/external clients, and production colleagues worldwide.
  • Gathers and analyzes new client requirements.
  • Collaborates with various members of the production to assess the scope of work and produce cost estimates when needed.
  • Triages client requests, and performs handovers to project teams.
  • Advises clients regarding best practices for translations and setting translation budget guidelines.
  • Helps clients and project teams troubleshoot issues that may arise during the project process.
  • Identifies improvements to existing workflows and processes.
  • May attend client meetings to support the generation of future project deliverables.
  • Responsible for collecting customer satisfaction data and act as a point of escalation.

Requirements

  • Bachelor's degree or equivalent and relevant formal academic / vocational qualification.
  • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2 to 5+ total years).
  • 2 to 5+ years proven account management experience, within Linguistic Validation, COA and eCOA.
Benefits
  • Excellent attention to detail.
  • Proven skills of multi-tasking, time management, organization, and attention to detail.
  • Excellent oral, written, and interpersonal communication skills.
  • Proficiency in MS Office suite.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship managementcommunicationclient communicationrequirement gatheringcollaborationtroubleshootingworkflow improvementcustomer satisfaction analysisproject managementcost estimation
Certifications
Bachelor's degreevocational qualification