Field Service Engineer II – EM
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Tech Stack
About the role
- Conduct on-site installation, repair, calibration, testing, and maintenance of electron microscopy systems, including: Scanning Electron Microscopes (SEM), Transmission Electron Microscopes (TEM), Focused Ion Beam (FIB) systems
- Diagnose and resolve complex mechanical, electronic, vacuum, and software-related system issues.
- Perform scheduled preventive maintenance to maintain system performance and reliability.
- Serve as a primary technical resource for assigned customers and territory.
- Develop and maintain positive working relationships with customers, system users, and internal teams.
- Provide technical support to customers and assist other field service engineers with troubleshooting activities.
- Travel frequently to customer sites, sometimes on short notice, to resolve service issues.
- Submit detailed field service reports and maintain accurate service documentation.
- Provide customer training on system operation, maintenance, and best practices.
- Ensure compliance with safety procedures and quality standards in laboratory and industrial environments.
- Provide feedback to product quality, engineering, and service teams regarding system performance and improvement opportunities.
Requirements
- Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or related technical field OR equivalent combination of education and technical experience
- 3+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating complex analytical instrumentation such as SEM, TEM, FIB, or similar systems.
- Experience diagnosing and repairing ultra-high vacuum systems and high voltage equipment.
- Valid driver’s license required.
- Ability to travel up to 75% within assigned territory.
- Physical ability to lift up to 50 lbs. and work in laboratory environments.
- Proficiency in English required, additional languages beneficial.
- Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level.
- Ability to read and interpret technical documentation, electrical schematics, and system diagrams.
- Strong analytical and problem-solving skills.
- Excellent customer service and communication skills.
- Strong organizational and time management capabilities.
- Proficiency with Microsoft Office and service management software.
- Ability to effectively train customers on equipment operation and maintenance.
- Demonstrated success achieving customer satisfaction goals.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
electron microscopyScanning Electron Microscopes (SEM)Transmission Electron Microscopes (TEM)Focused Ion Beam (FIB)diagnosing and repairing ultra-high vacuum systemshigh voltage equipmenttroubleshootingcalibrating analytical instrumentationreading technical documentationinterpreting electrical schematics
Soft Skills
customer servicecommunicationorganizational skillstime managementanalytical skillsproblem-solvingrelationship buildingtrainingteam collaborationattention to detail
Certifications
Bachelor’s degree in ElectronicsBachelor’s degree in EngineeringBachelor’s degree in PhysicsBachelor’s degree in Chemistryvalid driver’s license