Thermo Fisher Scientific

Field Service Engineer, EM

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Remote

Location: Kentucky • Pennsylvania • United States

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Tech Stack

Electron

About the role

  • Ensure customer needs are met as the primary regional field service engineer.
  • Conduct on-site installation, repair, testing, and maintenance of Electron Microscopes (Focused Ion Beam Electron Microscopes, Scanning Electron Microscopes, Transmission Electron Microscopes)
  • Troubleshoot and repair equipment, providing support to customers and other field service personnel.
  • Develop positive working relationships with customers and company personnel.
  • Submit detailed field service reports.
  • Provide training and mentorship to customers and new field service engineers.
  • Offer feedback to product quality and sales teams and update system documentation.
  • Act as a subject matter expert and resource for training.

Requirements

  • Advanced Degree, no prior experience required, or bachelor's degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
  • Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
  • Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
  • Experience with ultra-high vacuum systems and high voltage equipment preferred
  • Excellent customer service and communication skills, both written and verbal
  • Strong organizational and time management capabilities
  • Proficiency with Microsoft Office suite and service management software
  • Ability to read and interpret technical documentation and schematics
  • Valid driver's license and ability to travel up to 50-75% within assigned territory
  • Physical ability to lift up to 50 lbs and work in various laboratory environments
  • Proficiency in English required; additional languages beneficial
  • Strong problem-solving abilities and capacity to work independently
  • Adherence to safety protocols and quality standards
  • Ability to effectively train and support customers on equipment operation
Benefits
  • Professional growth and development opportunities
  • Resources for individual career goals
  • Access to advanced technology
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationrepairtestingmaintenancetroubleshootingdiagnosingultra-high vacuum systemshigh voltage equipmenttechnical documentationschematics
Soft Skills
customer servicecommunicationorganizational skillstime managementproblem-solvingindependent worktrainingmentorshiprelationship buildingfeedback provision
Certifications
valid driver's license