Customer Support Manager
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Office
Location: Raanana • Israel
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About the role
- Join our collaborative team as a Customer Service Supervisor at Thermo Fisher Scientific, where you'll support and guide a team of customer service representatives in delivering exceptional customer experiences.
- In this key role, you'll ensure effective order management, enhance customer dedication, and develop solutions to improve service delivery.
- You'll work with various departments to meet operational goals while supporting a culture of continuous improvement and excellence.
- Working with our established brands, you'll oversee customer interactions, from order processing to issue resolution, ensuring quality service in support of our scientific community.
Requirements
- Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in customer service leadership, preferably in a shared services environment
- Preferred Fields of Study: Business, Science or related field
- Demonstrated people management and team development skills
- Strong analytical and problem-solving abilities with attention to detail
- Excellent verbal and written communication skills
- Proficiency with ERP systems (SAP, Oracle) and Microsoft Office suite
- Experience with continuous improvement methodologies
- Strong organizational and multi-tasking capabilities
- Ability to build effective relationships with internal/external stakeholders
- Customer-centric mindset with focus on service excellence
- Process improvement and project management experience
- Strong business acumen and decision-making capabilities
- Fluency in English required; additional languages beneficial
- Ability to work effectively in a responsive environment
- Experience with performance metrics and KPI tracking
- Proven track record of driving operational efficiency
- Commitment to compliance and quality standards
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ERP systemsSAPOracleMicrosoft Officeprocess improvementproject managementperformance metricsKPI trackinganalytical skillsproblem-solving
Soft Skills
people managementteam developmentcommunication skillsorganizational skillsmulti-taskingrelationship buildingcustomer-centric mindsetservice excellencebusiness acumendecision-making