Business Manager – Viral Vector Services
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $130,000 - $190,000 per year
About the role
- Contribute significantly to customer success and business growth across our network
- Manage strategic client relationships and ensure effective customer onboarding
- Optimize business operations and deliver exceptional customer experiences
- Work closely with cross-functional teams to oversee end-to-end customer engagement
- Enhance processes, implement standardized methodologies, and ensure operational excellence across all customer touchpoints
Requirements
- Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in pharmaceutical industry, CDMO, or related field
- Strong customer relationship management and strategic account management expertise
- Demonstrated leadership ability in managing cross-functional teams and projects
- Advanced negotiation skills and experience with complex contract management
- Expertise in financial analysis, forecasting, and business planning
- Demonstrated success in improving processes and operational excellence
- Strong understanding of pharmaceutical manufacturing and GMP requirements
- Effective stakeholder management and executive-level communication
- Proficiency in CRM systems and business intelligence tools
- Ability to balance multiple priorities in a matrix organization
- Strong analytical and problem-solving capabilities
- Excellent project management and organizational skills
- Fluency in English required; additional languages valuable
- Ability to travel (up to 25%)
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- Accident and life insurance
- Short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial analysisforecastingbusiness planningcustomer relationship managementstrategic account managementcontract managementprocess improvementoperational excellenceproject managementGMP requirements
Soft Skills
leadershipnegotiationstakeholder managementexecutive-level communicationanalytical skillsproblem-solvingorganizational skillsability to balance prioritiescross-functional team managementcustomer engagement