Thermo Fisher Scientific

Client Services Project Manager, Cell Gene Therapy

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Office

Location: Pittsburgh • New York • Pennsylvania • United States

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Salary

💰 $54,000 - $81,000 per year

About the role

  • Manage a portfolio of Commercial Supply Agreement customers, ensuring smooth post-execution support by collaborating with internal cross-functional teams, coordinating purchase orders, inventory, supporting documentation for order release holds on orders, and managing the regular customer-facing order review meetings
  • Serves as the internal link between departments, maintaining direct communication with both internal stakeholders and external customers
  • Initiates the involvement of appropriate internal teams, maintains ongoing communication and ensure deliverables meet company and customer standards
  • Work under the direction of the Strategic Alliance Manager, to review and align quarterly forecasts and support annual price notification activities as required
  • Collaborate effectively with the global team- including Operations, Logistics, LCS Customer Service and other key partners-to address customer needs and resolve issues efficiently
  • Coordinates inventory review for single lot availability, and coordinates with internal partners to secure inventory not yet available for production or shipment
  • Performs other related duties as the need arises and/or assigned

Requirements

  • Bachelor's Degree plus 2 years of customer facing experience, preferably in the life sciences industry
  • Preferred Fields of Study: life sciences, healthcare, business or related field
  • Project Management certification preferred
  • Strong understanding of GMP/GxP requirements and quality management systems
  • Excellent organizational and planning abilities with demonstrated experience managing multiple complex projects
  • Advanced communication and presentation skills; able to effectively engage with clients and internal stakeholders
  • Proficient in project management tools and MS Office applications (Excel, PowerPoint, etc.)
  • Experience with relevant systems like Salesforce, GPMS, TrackWise preferred
  • Demonstrated financial acumen and budget management capabilities
  • Analytical approach with ability to identify and address risks
  • Detail-oriented with excellent documentation and process compliance skills
  • Self-directed while collaborating effectively in a matrix environment
  • English fluency required; additional languages beneficial
  • Travel required 10-25%
  • Client-focused with demonstrated ability to build and maintain professional relationships.
Benefits
  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementGMPGxPquality management systemsfinancial acumenbudget managementanalytical skillsdocumentation skillsprocess compliance
Soft Skills
organizational skillsplanning abilitiescommunication skillspresentation skillsclient-focusedrelationship buildingself-directedcollaborationproblem-solving
Certifications
Bachelor's DegreeProject Management certification