Thermo Fisher Scientific

Field Service Engineer

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Remote

Location: Switzerland

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About the role

  • Travel to customer sites across Switzerland (primarily), France, and Germany to install, service, update, and repair Thermo Fisher SUT hardware and automation products
  • Provide expert technical support and problem-solving for our cutting-edge bioproduction equipment
  • Conduct installations, maintenance, and repairs on a diverse range of high-value analytical instruments
  • Perform commissioning and qualification of equipment by implementing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols
  • Combine technical expertise with superior customer service skills to address complex issues and support our customers in achieving breakthrough discoveries
  • Collaborate with internal partners to resolve customer issues and improve processes
  • Provide basic product training and technical assistance on our instrumentation to our customers and internal Sales team
  • Report all activities on Sales Force Service desk, providing customer feedback to management, hardware and software groups
  • Aid in optimizing revenue and new product development opportunities; Assist in demonstration of our products to potential customers
  • Maintain technical competency by attending trainings, employee meetings and remaining up to speed on new products, markets, customers and competitor

Requirements

  • Bachelor's Degree in Engineering (Electrical, Electronics, Mechanical, Biomedical or a related scientific field) or equivalent
  • Advanced Degree plus 3 years of experience
  • Proven experience installing, troubleshooting, and repairing sophisticated analytical instruments, particularly in the bioproduction sector
  • Strong electronics and mechanical aptitude with the ability to diagnose issues down to the component level
  • Excellent customer service skills and professional demeanor
  • Strong verbal and written communication abilities
  • Fluency in English required; proficiency in German and French highly desirable
  • Demonstrated problem-solving capabilities and analytical thinking
  • Proficiency with Windows operating systems, MS Office, and service management software
  • Ability to read and interpret technical diagrams, schematics, and documentation
  • Valid driver's license and ability to travel 75-100% of the time
  • Physical ability to lift up to 25 kg and stand for extended periods
  • Experience with bioproduction equipment, particularly Single Use Technology (SUT) hardware and automation products
  • Availability to work flexible hours and respond to emergency service calls
  • Strong organizational skills and ability to manage time effectively
  • Collaborative mindset with the ability to work independently in the field
  • Willingness to support the full EMEA region as the role develops
  • Self-sufficient; comfortable working independently; logical approach in setting work priorities
Benefits
  • Adherence to all Good Manufacturing Practices (GMP) Safety Standards
  • Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationtroubleshootingrepairing analytical instrumentscommissioningqualificationSite Acceptance Test (SAT)Installation Qualification (IQ)Operational Qualification (OQ)reading technical diagramsdiagnosing issues
Soft Skills
customer serviceverbal communicationwritten communicationproblem-solvinganalytical thinkingorganizational skillstime managementcollaborative mindsetindependent workprofessional demeanor
Certifications
Bachelor's Degree in EngineeringAdvanced Degree