Thermo Fisher Scientific

Customer Relationship Manager

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $100,000 per year

About the role

  • Serve as the primary point of contact for assigned client accounts, ensuring strong relationships and customer satisfaction.
  • Understand client goals, challenges, and needs; propose solutions that align with business objectives.
  • Oversee contract renewals, upselling, and cross-selling opportunities within existing accounts.
  • Act as an advocate for the customer internally, collaborating with operations, product, and support teams.
  • Monitor account performance, usage, and health metrics; provide regular reporting and strategic recommendations.
  • Identify, research, and qualify new prospects through outbound outreach (calls, emails, LinkedIn, events).
  • Collaborate with marketing and sales leadership to execute targeted campaigns and messaging.
  • Generate and manage a pipeline of qualified leads for senior sales executives or self-close when appropriate.
  • Schedule discovery calls and demos, ensuring smooth handoffs to the sales or account management team.
  • Stay current on industry trends, competitor activity, and market opportunities to inform prospecting strategy.

Requirements

  • 2–5 years of experience in account management, sales development, or related client-facing roles.
  • Strong communication and interpersonal skills; able to build trust quickly with clients and prospects.
  • Proven ability to manage multiple accounts/projects simultaneously with strong attention to detail.
  • Comfortable with both consultative relationship management and high-volume prospecting outreach.
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales engagement platforms.
  • Results-oriented, with a track record of meeting or exceeding revenue or pipeline targets.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementsales developmentprospectingcontract renewalsupsellingcross-sellingpipeline managementreportingstrategic recommendationslead generation
Soft Skills
communicationinterpersonal skillsrelationship managementattention to detailtrust buildingcollaborationresults-orientedconsultative sellingcustomer advocacyproblem-solving