Thermo Fisher Scientific

Data Domain Lead, Customer Data Delivery – Director

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $185,000 - $215,000 per year

Job Level

Senior

About the role

  • Develop and maintain strong relationships with customers and serve as single-thread point of contact for customer data delivery needs.
  • Lead scoping discussions, and manage expectations, timelines, quality, communications, and executive readouts.
  • Ensure that product/business requirements are translated into technical requirements and that data is appropriately sourced, mapped and modeled.
  • Work closely with data and platforms engineers to make data available to customers via file sharing or APIs.
  • Ensure customer satisfaction with data deliverables by delivering against communicated timelines and SLAs, and translate value delivered into specific metrics and measurements, building data innovation stories.
  • Identify common patterns across custom sponsor deliverables to drive repeatable activities and streamline processes.
  • Consider opportunities to expand CRG’s sponsor data delivery footprint through new innovations, including both data/metrics availability and means of delivery.
  • Line-manage and coach talent, including a combination of FTE and external partner team resources.
  • Foster a customer-first mindset and a collaborative and inclusive team environment that encourages innovation and continuous improvement.
  • Provide oversight of and strong engagement with external partner teams to ensure that they function as a flexible and seamless extension of CRG’s internal teams.

Requirements

  • Bachelor's degree or equivalent and relevant formal academic / vocational qualification
  • MBA / MS preferred
  • Previous data leadership experience that provides the knowledge, skills, and abilities to perform the job (comparable to 12 years’ experience)
  • Data leadership experience in a CRO, eClinical data provider, or digital health/data startup, with at least 5 years managing end-to-end customer engagements.
  • Proven program/delivery leadership across cross-functional technical teams in sponsor-facing settings, with track record of delivering high-quality, on-time solutions to customers or similar stakeholders.
  • Expertise in clinical data systems and in translating business needs into technical systems and data requirements.
  • Demonstrated success partnering within matrix organizations and external partner teams to deliver complex, regulated data deliverables.
  • Deep understanding of clinical trial operations (recruitment, start-up, clinical operations, data management, RBM, safety) and associated data.
  • Existing deep understanding of CRG systems and data sources (preferred).
Benefits
  • Relocation assistance is NOT provided
  • Must be legally authorized to work in the United States without sponsorship
  • Must be able to pass a comprehensive background check, which includes a drug screening
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data leadershipprogram leadershipdelivery leadershipclinical data systemsdata mappingdata modelingAPIsdata innovationmetrics measurementcustomer engagement
Soft Skills
relationship managementcommunicationcoachingcollaborationcustomer-first mindsetinnovationcontinuous improvementexpectation managementteam environmentoversight
Certifications
Bachelor's degreeMBAMS