Field Service Engineer – LCMS
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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About the role
- Contribute to delivering excellent service for sophisticated analytical and scientific instruments
- Install, maintain, troubleshoot, and repair complex equipment
- Provide exceptional customer service
- Work with customers across research, industrial, and healthcare settings
- Collaborate with team members to support scientific advancement and innovation
Requirements
- Bachelor's Degree in Electronics, Engineering, Physics, Chemistry, or related technical field plus 2 years of hands-on technical experience installing, troubleshooting and repairing LCMS and other complex analytical instruments
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Experience with ultra-high vacuum systems and high voltage equipment preferred
- Ability to read and interpret technical documentation and schematics
- Experience documenting service activities and preparing detailed reports
- Demonstrated success in meeting customer satisfaction goals
- Ability to effectively train and support customers on equipment operation
- Proficiency with Microsoft Office suite and service management software
- Valid driver's license and ability to travel up to 50-75% within assigned territory
- Physical ability to lift up to 50 lbs and work in various laboratory environments
- Strong problem-solving abilities and capacity to work independently
- Adherence to safety protocols and quality standards
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
installing analytical instrumentstroubleshooting analytical instrumentsrepairing analytical instrumentselectronics troubleshootingmechanical troubleshootingdiagnosing issuesultra-high vacuum systemshigh voltage equipmentreading technical documentationdocumenting service activities
Soft Skills
customer servicecollaborationtraining customersproblem-solvingindependent workmeeting customer satisfaction goals
Certifications
Bachelor's Degree in ElectronicsBachelor's Degree in EngineeringBachelor's Degree in PhysicsBachelor's Degree in Chemistry