Account Manager, Language Services

Thermo Fisher Scientific

full-time

Posted on: 2/6/2026

Location Type: Remote

Location: Romania

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About the role

Maintains relationships with key internal and external clients.
Initial communication point, and owns all client communication, gathers complex client requirements, and triages incoming opportunities/projects.
Establish and maintain excellent relationships with internal/external clients, and production colleagues worldwide.
Gathers and analyzes new client requirements.
Collaborates with various members of the production to assess the scope of work and produce cost estimates when needed.
Triages client requests and performs handovers to project teams.
Advises clients regarding best practices for translations and setting translation budget guidelines.
Helps clients and project teams troubleshoot issues that may arise during the project process.
Identifies improvements to existing workflows and processes.
May attend client meetings to support the generation of future project deliverables.
Responsible for collecting customer satisfaction data and act as a point of escalation.

2 to 5+ years proven account management experience, preferred in localization industry.
CAT/TMS tool experience required.
Excellent attention to detail.
Proven skills of multi-tasking, time management, organization, and attention to detail.
Excellent oral, written, and interpersonal communication skills.
Proficiency in MS Office suite.
Bachelor's degree or equivalent and relevant formal academic / vocational qualification.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementlocalizationCAT toolsTMS toolscost estimationworkflow improvementcustomer satisfaction data collection

Soft Skills

attention to detailmulti-taskingtime managementorganizationoral communicationwritten communicationinterpersonal communication

Certifications

Bachelor's degree