Thermo Fisher Scientific

Engineer III, Field Service

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

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About the role

  • Perform on-site installation, repair, maintenance, qualification, and verification of clinical and discrete chemistry analyzers in accordance with instrument/product manufacturers specifications.
  • Provide effective, timely communication and negotiation scheduling with the customer, partner.
  • Ensure effective and timely service and appropriate documentation is recorded through required processes.
  • Knowledgeable of safe operations and maintenance of the analyzers.
  • Maximize analyzer uptime and maintain a high level of customer satisfaction.
  • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
  • Collaborate with Sr. Engineer or Manager, Field Service to analyze, review and inspect findings to determine source of problem, and recommends repair, replacement, or other corrective action.
  • Collaborate with Sr. Engineer or Manager, Field Service in problem resolution with factory engineering, technical support, and other personnel to expedite repairs.
  • Assist with on boarding of new hires. Shows ability to coach/mentor other Field Service Engineers.
  • Opportunity to be trained as a trainer on one or more instruments.
  • Other duties as assigned.

Requirements

  • Minimum of an Associate Degree in Electrical Engineering, Biomedical Instrumentation, military experience in a technical field or related field or equivalent combination of education and experience to perform at this level.
  • Minimum 3+ years’ experience as a Field Service Engineer.
  • Effective communication skills and establishing good customer rapport are essential.
  • Proven ability to prioritize service requests and produce clear and concise documentation.
  • Must have ability to work independently and have good organizational, communication and time management skills.
  • Computer proficient.
  • Must be available to travel overnight up to 85% within the territory or other areas as required.
Benefits
  • Regular and reliable attendance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationrepairmaintenancequalificationverificationanalyzerscustomer management softwareproblem resolutiondocumentationtechnical support
Soft Skills
effective communicationnegotiationcustomer rapportorganizational skillstime managementcoachingmentoringindependent workcollaborationprioritization
Certifications
Associate Degree in Electrical EngineeringBiomedical Instrumentation