Thermo Fisher Scientific

Field Service Engineer

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Remote

Location: France

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Tech Stack

Electron

About the role

  • Install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service.
  • Contribute to delivering excellent service for sophisticated analytical and scientific instruments.
  • Work with customers across research, industrial, and healthcare settings.
  • Opportunities to work with advanced technology while contributing to scientific advancement and innovation.

Requirements

  • University degree with some experience of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments, ideally of Electron-Microscopes or similar technology.
  • Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
  • Additional relevant certifications are advantageous
  • Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
  • Experience with ultra-high vacuum systems and high voltage equipment preferred
  • Excellent customer service and communication skills, both written and verbal
  • Strong organizational and time management capabilities
  • Proficiency with Microsoft Office suite and service management software
  • Ability to read and interpret technical documentation and schematics
  • Valid driver's license and ability to travel up to 50-75% within assigned territory
  • Physical ability to lift up to 50 lbs and work in various laboratory environments
  • Proficiency in English required; additional languages beneficial
  • Strong problem-solving abilities and capacity to work independently
  • Adherence to safety protocols and quality standards
  • Ability to respond to customer needs with short notice
  • Ability to effectively train and support customers on equipment operation
  • Experience documenting service activities and preparing detailed reports
  • Demonstrated success in meeting customer satisfaction goals
Benefits
  • Professional development opportunities
  • Ability to travel up to 50-75% within assigned territory
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationtroubleshootingrepairingdiagnosingultra-high vacuum systemshigh voltage equipmenttechnical documentationschematicsservice documentationreport preparation
Soft Skills
customer servicecommunicationorganizational skillstime managementproblem-solvingindependent worktrainingsupportadaptabilityattention to detail
Certifications
relevant certifications