Thermo Fisher Scientific

Senior Customer Service Representative

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Job Level

Senior

About the role

  • Handle scheduling service requests for the ULS division ensuring services are performed timely and meet customer expectations
  • Facilitate customer concerns of issues if vital
  • Drive customer solutions
  • Oversee the service scheduling process through service completion
  • Directly interface with customers to coordinate the scheduling of service
  • Establish confirmation communications with the customer as well as post service courtesy calls
  • Coordinate and track scheduling timeline with Field Service
  • Ensure training and application support activities are coordinated and scheduled
  • Facilitate escalation of issues if necessary

Requirements

  • High School Diploma/GED Required, Bachelor's Degree preferred
  • Minimum 3 years prior experience working in customer service and/or in a scheduling function
  • Possess communication skills, written and verbal, to clearly express their ideas, share technical information, communicate well with customers and various levels of the organization write procedures, and develop plans
  • Possess analytical and critical thinking abilities to evaluate, and interpret information and procedures, and make timely decisions in a fast-paced, changing work environment
  • Possess interpersonal skills to meet deadlines and assist staff in multi-tasking
  • Be able to apply good judgment and decision-making skills in taking care of a variety of routine and non-routine issues
  • Should be self-motivated, stress and pressure resistant, as well as a quick learner
  • Intermediate proficiency in computer applications: i.e. Microsoft Word & Excel, Outlook
  • Ability to produce accurate high -quality work with attention to detail
  • Ability to work well both independently as well as within a team environment
  • Ability to work overtime as decided by workload
  • Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation, and Involvement
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
schedulingcustomer serviceanalytical skillscritical thinkingdecision-makingattention to detail
Soft Skills
communication skillsinterpersonal skillsself-motivatedstress resistancequick learnerteamworktime management
Certifications
High School DiplomaGEDBachelor's Degree