PSA Manager
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Spain
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About the role
- Administer and optimize the Certinia PSA platform, ensuring stability, data quality, and usability.
- Design and refine PSA processes across forecasting, utilization tracking, project and resource data, and time & expense workflows.
- Partner with analytics teams to define dashboards, reporting requirements, and data structures that support business insights.
- Manage PSA enhancements, configuration changes, and roadmap planning in collaboration with IT and business stakeholders.
- Lead the evaluation of future PSA solutions, including requirements gathering, vendor assessment, and future-state process design.
- Support planning and scoping activities related to potential PSA migration efforts.
- Provide user support, documentation, training materials, and change-management guidance.
- Collaborate with global Services, Finance, Operations, and IT teams to ensure alignment and adoption.
Requirements
- Bachelors degree with 5–10+ years of experience in PSA administration, professional services operations, or business systems roles.
- Experience with PSA platforms (Certinia, SAP PSA, etc.).
- Strong understanding of services processes: forecasting, utilization, resource planning, project structure, and time & expense.
- Advanced proficiency in Excel, data analysis, and reporting.
- Experience defining business requirements, evaluating solutions, and designing future-state processes.
- Ability to manage system enhancements and coordinate with IT and cross-functional teams.
- Excellent communication and stakeholder management skills.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PSA administrationdata analysisreportingExcelprocess designrequirements gatheringvendor assessmentconfiguration changesproject structuretime & expense workflows
Soft skills
communicationstakeholder managementcollaborationchange managementuser supporttrainingdocumentation
Certifications
Bachelor's degree