Thermo Fisher Scientific

Technical Support Specialist III – French Speaking

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Remote

Location: France

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About the role

  • Manage complex technical issues for customers via phone, email, chat
  • Collaborate with technicians in the field
  • Document solutions in service case tickets
  • Create service offers for repairs and spare parts
  • Participate in quality management processes

Requirements

  • Level 1 Technical support experience
  • Independent fault diagnosis skills
  • Customer communication in local and English
  • Problem-solving with service manuals and databases
  • Knowledge of legal compliance in technical support
Benefits
  • Health insurance
  • Professional development opportunities
  • 24/7 hotline participation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportfault diagnosisproblem-solvingservice manualsdatabases
Soft skills
customer communicationcollaborationdocumentation