Thermo Fisher Scientific

Program Manager III - Microbiology

Thermo Fisher Scientific

full-time

Posted on:

Origin:  • 🇺🇸 United States • Wisconsin

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Job Level

SeniorLead

Tech Stack

Unity

About the role

  • Client facing role responsible for managing the client relationship and on time delivery of program objectives.
  • Oversees the coordination and management of a program by monitoring program/project status, adhering to timelines and budgets, aligning goals of projects to meet needs of the program.
  • Acts as the primary liaison between the client, business development, and the project team facilitating the flow of information between all parties.
  • Works closely with laboratory management to ensure that the project deliverables meet customer expectations and financial commitments.
  • Negotiates and makes real-time decisions with the client.
  • Drives compliance to company and project management standards across departments for a cohesive customer experience.
  • Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement.
  • Acts as chief liaison to the operational personnel of major clients and is responsible for large study programs.
  • A day in the Life: Facilitates routine client facing meetings and attends internal meetings
  • Coordinates client visits in tandem with Business Development and Lab Operations management
  • Supports/Leads program governance model
  • Oversees complex stability launch coordination
  • Responsible for the FTE project management, including setup, monitoring and completion
  • Responsible for client project prioritization
  • Establishes project status trackers, distributes to project team, and reviews output to ensure project deliverables are met
  • Evaluates and escalates risks across projects, monitoring and soliciting feedback
  • Responsible for projections/forecasts for large FTE programs, adhering to client budgets and utilization targets, adjusting forecasts or project priority weekly as necessary; communicate routine FTE utilization and spend.
  • Manages contract process in tandem with Business Development, owns individual client project contract renewals, ensures appropriate review from relevant stakeholders; drives new opportunities from existing clients
  • Provides training and support to Program Manager I and Program Manger II, driving consistency with program management processes
  • Responsible for client relationship. Responds to client inquiries, leads client communications
  • Responsible for managing client expectations and execution of program deliverables in collaboration with Laboratory Operations management.
  • Acts as primary liaison between client management team and Laboratory Operations

Requirements

  • Education Bachelor's degree or equivalent and relevant formal academic / vocational qualification
  • Experience Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 7+ years) or equivalent combination of education, training, & experience.
  • Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.
  • Knowledge, Skills, Abilities Strong science and/or business acumen; Superior time management, planning, and organizational skills; Proven analytical skills; Demonstrated compliance with procedures and policies; Ability to perform multiple tasks effectively in a stressful environment; Strong negotiation skills