Technical Program Manager
GlobalFoundries
Program Manager III - Microbiology
Thermo Fisher Scientific
full-time
Posted on:
Location: Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
Unity
About the role
- Client facing role responsible for managing the client relationship and on time delivery of program objectives.
- Oversees the coordination and management of a program by monitoring program/project status, adhering to timelines and budgets, aligning goals of projects to meet needs of the program.
- Acts as the primary liaison between the client, business development, and the project team facilitating the flow of information between all parties.
- Works closely with laboratory management to ensure that the project deliverables meet customer expectations and financial commitments.
- Negotiates and makes real-time decisions with the client.
- Drives compliance to company and project management standards across departments for a cohesive customer experience.
- Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement.
- Acts as chief liaison to the operational personnel of major clients and is responsible for large study programs.
- A day in the Life: Facilitates routine client facing meetings and attends internal meetings
- Coordinates client visits in tandem with Business Development and Lab Operations management
- Supports/Leads program governance model
- Oversees complex stability launch coordination
- Responsible for the FTE project management, including setup, monitoring and completion
- Responsible for client project prioritization
- Establishes project status trackers, distributes to project team, and reviews output to ensure project deliverables are met
- Evaluates and escalates risks across projects, monitoring and soliciting feedback
- Responsible for projections/forecasts for large FTE programs, adhering to client budgets and utilization targets, adjusting forecasts or project priority weekly as necessary; communicate routine FTE utilization and spend.
- Manages contract process in tandem with Business Development, owns individual client project contract renewals, ensures appropriate review from relevant stakeholders; drives new opportunities from existing clients
- Provides training and support to Program Manager I and Program Manger II, driving consistency with program management processes
- Responsible for client relationship. Responds to client inquiries, leads client communications
- Responsible for managing client expectations and execution of program deliverables in collaboration with Laboratory Operations management.
- Acts as primary liaison between client management team and Laboratory Operations
Requirements
- Education Bachelor's degree or equivalent and relevant formal academic / vocational qualification
- Experience Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 7+ years) or equivalent combination of education, training, & experience.
- Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.
- Knowledge, Skills, Abilities Strong science and/or business acumen; Superior time management, planning, and organizational skills; Proven analytical skills; Demonstrated compliance with procedures and policies; Ability to perform multiple tasks effectively in a stressful environment; Strong negotiation skills
