Be the trusted authority of demand forecast, managing a detailed rolling 3-24 month plan using historical data, customer forecasts, and industry insights
Collaborate externally with customers on their manufacturing plans and purchase projections, striving for a detailed demand signal
Support Commercial teams to improve collaboration with customers, strengthening relationships through mutual benefits
Own customer interfacing meetings, ensuring clear agendas, inputs, outputs, risks, and opportunities that culminate in the demand plan
Lead the monthly demand Interlock process for customers through alignment meetings with Commercial partners
Interface and collaborate internally with Product Demand Planners and Product Managers
Build an extensive knowledge base of Thermo Fisher bioprocessing materials used in key customer products
Maintain and refine Core Account metrics such as forecast accuracy, forecast bias, and forecast benefit
Drive collective understanding of customer metrics and trends, implementing proactive actions to increase efficiencies
Monitor short-term customer demand plan attainment and support Customer Service in crafting order patterns for constrained materials
Provide ongoing Thermo Fisher lead time updates to customers, ensuring master data alignment allowing for seemless supply chain interaction
Participate in crafting the ‘CDP Playbook’ for consistent training and standard work across the team
Support OTIF/OTTP and LTA research, analysis, and act as a liaison to the customer on these critical metrics
Work with customers to acquire current inventory levels of Thermo Fisher BioProduction-based products regularly
Investigate and communicate lead-time changes to customers for efficient order placement and forecasting integrity

Requirements

BS/BA degree in supply chain, operations management, engineering, business administration
5+ years of experience in demand planning, sales operations, forecasting, or customer excellence role
Understanding of the SIOP or IBP process, statistical forecasting methodologies, and CRM concepts
Strong analytical skills with the ability to interpret, translate, and understand data and covert them into meaningful customer insights
Proven customer interpersonal skills and agility in helping to solve customer concerns
Outstanding teamwork skills both inside and outside the organization
Demeanor geared towards achieving outcomes and driving improvement
Proficient in using Microsoft Office applications and ERP systems

Benefits

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

demand planningsales operationsforecastingstatistical forecasting methodologiesSIOPIBPdata interpretationcustomer insightsCore Account metricsorder patterns

Soft skills

customer interpersonal skillsteamworkagilityproblem-solvingoutcome-orienteddriving improvementcollaborationcommunicationrelationship buildingleadership