Support the equipment program, perform the varied activities associated with product sourcing and part number creation
Provide tactical customer team support
Work directly with customers and the commercial sales team who support them
Provide timely and accurate responses to end users, provide outstanding overall service to the customer community
Act as liaisons with suppliers and internal teams on the customer’s behalf to resolve questions, issues and acquire customer-specific pricing
Provide customer data analysis and reporting upon request while working with internal teams to support customer needs, including training and responding to questions and issues concerning customer system interfaces
Engage in cross-functional collaboration between customers, Sales, suppliers, AR, AP, and Finance to make the best decision available
Support of customer specific projects

Requirements

Bachelor’s degree
3+ years of meaningful work experience either in customer service or project management
Experience using Microsoft Office (Excel, Word, PowerPoint), IBM Mainframe, IBM Cognos, PowerBI, Smartsheet

Benefits

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

data analysisreportingproject managementcustomer service

communicationcollaborationcustomer supportproblem-solvingtactical support

Bachelor's degree