Therme Erding

Customer Service Representative, Call Center, Full-time

Therme Erding

full-time

Posted on:

Location Type: Office

Location: Erding • Germany

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About the role

  • Provide personalized telephone and written assistance to our guests.
  • Handle administrative tasks such as reviewing online bookings, processing email inquiries, and preparing arrivals using checklists.
  • Act as an interface between different departments to ensure a smooth stay.
  • Support the team in day-to-day operations.

Requirements

  • Commercial vocational training; preferably experience in hospitality. Career changers with relevant experience are also welcome.
  • Friendly, service-oriented phone manner.
  • Flexibility and willingness to work a two-shift system (8:00–19:00) — including weekends and public holidays.
  • Very good written and spoken German for confident communication.
  • Good user skills in common MS Office applications.
Benefits
  • Attractive salary: Benefit from regular pay increases, a holiday bonus, various bonuses, and tax-free supplements for Sundays, public holidays, and night work.
  • Hotel Victory benefit package: Enjoy a wide range of additional perks, such as free thermal spa admission, staff events, exclusive shopping discounts at many retailers, a complimentary welcome overnight stay, company bike leasing, and more.
  • Work–life balance: Shape your working hours through shift scheduling preferences and an overtime account.
  • Health offerings: In cooperation with various partners, we organize regular health days, check-ups, and workshops on workplace health topics.
  • Pleasant working atmosphere and team spirit: Experience the camaraderie in our Hotel Victory family, where everyone matter and contribute to shared success.
  • Secure workplace: Employment with one of Bavaria’s top 50 companies and at the hotel of the world’s largest thermal spa.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
friendly phone mannerservice-orientedflexibilitywillingness to work shiftsgood communication
Certifications
commercial vocational training