Thermal Scientific Works

Field Engineer

• Manage Preventative Maintenance and Service schedules.
• Perform on-site quality Control for the installation of Thermal Works products
• Perform all preventative maintenance and service needs for clients
• Be available to take emergency issues when on call.
• Monitor service software closely to ensure services are met on a timely schedule
• Collaboration with different departments within the company for product development and improvement
• Provide technical support for troubleshooting and repair of thermal works equipment.
• 50% travel requirement within the United States.

Field Service Technician

Systems Engineer

• Lead the drafting, editing, and continuous improvement of general equipment documentation, specifically comprehensive Installation, Operation, and Maintenance (IOM) manuals for advanced thermal management infrastructure.
• Develop, establish, and optimize structured documentation workflows, including the creation, review, and management of standardized engineering submittal packages for customer approval and contractor use.
• Develop and refine precise Sequence of Operations (SOO) documents.
• Analyze heat transfer and energy conversion components—including advanced heat exchanger designs, refrigeration systems, and heat pumps—to accurately describe their functionality in user-facing support documents.
• Independently develop, review, and edit comprehensive project and customer reports. Maintain clear visibility over timelines, deliverables, and project milestones using collaborative project management platforms.
• Work closely with the R&D and product development teams to extract technical specifications and utilize in-house documentation tools to support continuous product optimization.

Thermal Systems Technical Documentation Engineer

Procurement

• Serve as ThermalWorks' primary day-to-day point of contact for key component suppliers and contract manufacturers, building and maintaining productive working relationships that support the company's commercial and operational objectives.
• Establish and maintain regular communication cadences with strategic suppliers, including weekly or biweekly vendor calls, supplier scorecard reviews, and supplier business reviews on a recurring schedule.
• Onboard new vendors, including the collection of vendor master data, payment terms, certifications, and compliance documentation; coordinate with Finance and Compliance on vendor approval workflows.
• Resolve day-to-day supplier issues that arise across the order lifecycle, including pricing discrepancies, quantity disputes, delivery schedule changes, and quality holds; escalate to leadership when issues require executive intervention.
• Maintain professional, accountable relationships with suppliers under conditions where commercial pressure is high; represent ThermalWorks credibly in negotiations, escalations, and partnership conversations.
• Maintain a current, accurate view of pricing across all critical components, including base pricing, freight, tariffs, and any volume-related adjustments; flag pricing changes to leadership before they affect quotes or customer contracts.
• Maintain a current, accurate view of lead times across all critical components, with attention to supplier capacity constraints, seasonal patterns, and any supplier-side events that could compress or extend delivery timelines.
• Build and maintain historical pricing and lead time records for use in quote development, contract negotiation, force majeure and cost-recovery cases, and annual budget exercises.
• Identify alternate sources for components where current supply is constrained, single-sourced, or carries elevated risk; develop and qualify backup suppliers as part of supply chain resilience work.
• Support quote development and customer pricing decisions by providing accurate, current cost and lead time data to commercial and engineering teams.
• Maintain visibility on every open purchase order across critical components and contract manufacturing relationships, with clear knowledge of expected ship dates, actual ship dates, and any slippage in between.
• Operate a structured shipment tracking process with documented escalation paths; identify late or at-risk shipments early enough to allow corrective action before manufacturing schedules are affected.
• Coordinate with manufacturing partners, customs brokers, and freight forwarders to expedite shipments when production schedules require it, including air freight decisions, partial shipment arrangements, and routing changes.
• Communicate proactively with manufacturing, service, and customer-facing teams when supply chain events will affect downstream commitments, ensuring that downstream stakeholders have the lead time they need to adjust their own plans.
• Conduct post-event analysis on significant supply chain disruptions to identify root causes and implement process improvements that reduce the likelihood of recurrence.
• Own the day-to-day purchase order lifecycle across the company's procurement systems, including PO creation, updates, pricing reconciliation, and resolution of receiving and invoicing issues.
• Maintain accurate vendor master data, item master data, and purchase order records within the company's enterprise resource planning and product lifecycle management systems.
• Support the company's enterprise systems landscape transition, contributing procurement perspective and data preparation work to the rollout and maturation of enterprise resource planning, product lifecycle management, and service management platforms.
• Reconcile purchase order issues with contract manufacturers, including bill of materials cost discrepancies, change order pricing, and reconciliation of credit notes and adjustment POs.
• Partner with the Senior Operations Manager, the Chief Operating Officer, Engineering, Quality, Compliance, and Finance on initiatives that span procurement and adjacent functions.
• Participate in the company's daily and weekly operational review cadence; contribute procurement perspective to discussions of project status, customer commitments, and operational risk.
• Support engineering change request and engineering change notice workflows where procurement input is required, including component substitution decisions, supplier change implementation, and bill of materials updates.
• Travel up to 20% of the time to support vendor management activities at ThermalWorks sites, manufacturing partner sites, supplier facilities, and industry events as required.
• Maintain professional discretion when handling non-public commercial information, including supplier pricing, contract terms, internal cost data, and customer-facing pricing decisions.

Procurement Manager

Compliance

• Maintain product compliance documentation for all ThermalWorks products manufactured for the North American and European markets, ensuring that documentation reflects current product configurations and applicable regulatory requirements.
• Coordinate third-party certification activities with applicable certification authorities and notified bodies, including submission preparation, field labeling remediation, and authorization correspondence.
• Support product safety and conformity assessment processes across multiple jurisdictions, including the preparation of declarations of conformity and related regulatory documentation.
• Track pressure equipment, environmental substance, and hazardous-area compliance for product lines and components as applicable to destination markets.
• Support the preparation and submission of regulatory ratings documentation, including electrical, mechanical, and safety ratings required for product listing and labeling.
• Serve as the compliance interface within ThermalWorks' Engineering Change Request (ECR) and Engineering Change Notice (ECN) workflow, ensuring that every change with regulatory implications is reviewed, documented, and routed to the appropriate certification authority where required.
• Track variation notices and related compliance documentation required for changes to certified product configurations, including component substitutions, supplier changes, and design revisions.
• Review Bills of Materials (BOMs) and engineering drawings to identify components requiring compliance review prior to release.
• Coordinate with Engineering and Quality teams to ensure that technical specifications, cut sheets, and regulatory ratings are attached to engineering changes at submission rather than retrieved retroactively.
• Support the resolution of compliance documentation gaps, including instances where a component appears in production use but is not reflected in the current certification documentation.
• Maintain compliance documentation within the company's product lifecycle management, asset management, and document management systems, ensuring version control, retention policy compliance, and accessibility for internal audits and regulatory inquiries.
• Support the transition of compliance records into the company's evolving enterprise systems landscape, including integration between product lifecycle management, service management, and enterprise resource planning platforms.
• Prepare and maintain product nameplate and labeling documentation, ensuring that all units shipped to customers carry accurate, current, and regulator-compliant identification.
• Support asset tracking and traceability integration, ensuring that asset-level data flows correctly into the company's quality and compliance management systems.
• Maintain the manufacturing bulletin library and ensure that withdrawn, superseded, or revised bulletins are appropriately archived and communicated to manufacturing partners.
• Serve as a documentation point of contact for certification authorities and notified bodies, supporting the Compliance Officer in scheduling inspections, providing technical packages, and routing authorization letters.
• Coordinate compliance information flow with contract manufacturers in multiple regions, ensuring alignment on product configurations, change implementation, and documentation.
• Support manufacturing site quality and compliance reviews, including periodic self-audit processes and third-party assessments conducted by certification authorities.
• Track and document compliance-related communications with key component suppliers, particularly where supplier-side changes (capacity constraints, component substitutions, or supply-driven events) carry compliance implications.
• Travel up to 20% of the time to support compliance activities at ThermalWorks sites, manufacturing partner sites, customer commissioning events, and certification authority meetings.
• Participate in the daily Operations review cadence and contribute to the company's open projects tracker for compliance-owned items.
• Support cross-functional initiatives that coordinate lifecycle, quality, and compliance decisions across the engineering, operations, and service functions.
• Provide compliance perspective during proposal review, customer technical reviews, and submittal preparation, particularly for projects in jurisdictions where regulatory complexity is highest.

Compliance Specialist

Engineer

• Coordinate scheduling and logistics for equipment startups and integrated system testing (IST) across multiple concurrent projects.
• Attend project meetings and serve as a key point of contact for scheduling, milestone tracking, and field readiness.
• Track and communicate project status updates to the Director of Startup &amp; Commissioning and internal stakeholders, escalating schedule risks proactively.
• Review project documentation including schedules, submittals, and commissioning plans to identify risks or scheduling conflicts in advance.
• Manage resource coordination across multiple active projects, balancing technician availability with project demand as capacity scales.
• Identify and flag operational bottlenecks or recurring scheduling failures, recommending process improvements to leadership.
• Work closely with the mechanical install Project Manager to align installation milestones with commissioning readiness, ensuring smooth handoffs and no gaps between install completion and startup mobilization.
• Collaborate with field technicians, project managers, and customers to confirm all pre-startup requirements are met prior to mobilization.
• Serve as a liaison between ThermalWorks and customers, general contractors, and PM teams to align expectations and maintain schedule integrity throughout the installation and commissioning phases.
• Own and oversee flush and fill procedures for ThermalWorks equipment in the field, ensuring proper execution in accordance with company standards and equipment specifications.
• Verify fluid selection, concentration, and system cleanliness requirements are met prior to equipment startup.
• Document flush and fill activities, results, and any deviations, maintaining records that support warranty compliance and long-term equipment performance.
• Serve as a technical resource for field technicians and customers regarding flush and fill requirements, troubleshooting non-conformances as they arise.
• Support continuous improvement of flush and fill procedures and training materials as equipment lines and project volume grow.
• Support the development and continuous improvement of startup and commissioning procedures to accommodate growing project volume.
• Conduct post-startup follow-ups with customers to confirm system performance meets design intent, address outstanding punch list items for CX, and ensure a complete and professional close-out of each project.
• Collaborate with ThermalWorks engineering and manufacturing teams to communicate field findings, recurring installation issues, and design feedback — closing the loop between field performance and future equipment builds.
• Travel to customer sites for startups, ISTs, flush and fill operations, and project coordination meetings (approximately 50% travel).
• Maintain accurate project records, schedules, and reporting in alignment with company standards.

Commissioning Project Engineer

Content Creator

• Design and author training courses across the ThermalWorks Operations Training Program.
• Build SCORM-compatible deliverables using a chosen authoring platform (iSpring Suite, Articulate 360, or comparable).
• Coordinate with subject matter experts in technical operations, compliance, and lab operations.
• Develop assessments, quizzes, and competency evaluations in coordination with the compliance function.
• Manage version control and maintain audit-ready documentation across all training content.
• Maintain the training matrix and module library on SharePoint.
• Develop content for new hire onboarding, recurring recertification cycles, and product update releases.
• Author marketing materials, product overviews, sales enablement collateral, and customer-facing technical documentation.
• Adopt and apply AI-assisted authoring tools as part of standard workflow.
• Stay current on instructional design best practices and authoring tool capabilities.

Training Content Developer

QA Engineer

• Serve as the technical quality authority across factory operations and customer field sites
• Conduct structured walkthroughs to identify quality concerns before units ship
• Perform on-site QA/QC inspections to verify compliance with standards
• Participate in internal QC meetings as the source of field and factory intelligence
• Support the development and refinement of inspection checklists and QA/QC documentation standards