Thermal Scientific Works

Field Engineer

• Manage Preventative Maintenance and Service schedules.
• Perform on-site quality Control for the installation of Thermal Works products
• Perform all preventative maintenance and service needs for clients
• Be available to take emergency issues when on call.
• Monitor service software closely to ensure services are met on a timely schedule
• Collaboration with different departments within the company for product development and improvement
• Provide technical support for troubleshooting and repair of thermal works equipment.
• 75% travel requirement within the United States.

Field Service Technician

Engineer

• Develop and maintain cost models for data center cooling systems, including chillers and coolant distribution units.
• Support pricing for single-site, campus, and large-scale deployments.
• Apply pricing tiers and volume breakpoints for multi-megawatt projects.
• Account for regional differences in labor, logistics, compliance, and currency.
• Partner with Sales Engineering and Operations.
• Identify commercial risk and support margin analysis on complex opportunities.
• Contribute to standardizing pricing tools and estimating processes.

Commercial Cost Engineer

Project Manager

• Oversee the full lifecycle of project delivery, from pre-construction planning to turnover, with a strong focus on schedule discipline, budget adherence, safety, and quality standards.
• Build strong working relationships with engineering, commissioning, service, and manufacturing teams to maintain cross-functional alignment and solve technical problems.
• Communicate with senior management, clients, and regulatory agencies.
• Enforce adherence to company processes, startup requirements, and commissioning readiness.
• Conduct inspections and audits to ensure optimal performance, safety, and quality standards, ensuring compliance with local codes, standards, and regulations.
• Prepare and submit project plans and budgets. Maintain cost control and be fully accountable for project financial performance.
• Ensure alignment between field conditions and design intent, leveraging your understanding of mechanical, electrical, and controls systems.
• 25% travel required.

Supply Chain

• Coordinate daily international shipments, including booking freight, preparing documentation, and tracking movement from origin to destination.
• Prepare, audit, and maintain all export/import documents such as commercial invoices, packing lists, certificates of origin, and customs declarations.
• Ensure compliance with all applicable regulations (e.g., ITAR, EAR, Incoterms, customs requirements).
• Collaborate with Purchasing, Production, Sales, and Customer Service teams to ensure accurate and timely shipment planning.

International Logistics Coordinator

Account Executive

• Manage and grow assigned strategic data center accounts.
• Lead sales efforts for integrated critical cooling systems, including chillers, hydronic systems, CDUs, and containment-based air delivery solutions.
• Serve as the primary customer contact for technical and commercial discussions.
• Engage directly with customer engineering, facilities, operations, and design teams to ensure a smooth and efficient customer experience.
• Support customer meetings, technical reviews, and executive discussions.
• Develop technical and commercial proposals in coordination with engineering and product teams.
• Monitor market trends related to high-density computing, liquid cooling, and data center efficiency.
• Coordinate internally to ensure alignment between sales, engineering, and delivery teams.
• Travel 30-50% requirement within the US.

Senior Account Executive

Technical Writer

• Develop, edit, and format technical documents by incorporating technical and performance data.
• Ensure documents are consistent with organizational and marketing standards.
• Build, maintain, and manage a comprehensive library of technical documents.
• Develop and maintain a cross-referencing and cataloging system for easy document retrieval.
• Collect, organize, and update supporting attachments for technical documents.
• Ensure all technical documents meet internal quality standards and external compliance requirements.
• Review and update technical documents on a scheduled basis to maintain accuracy and relevancy.
• Work closely with the Quality Assurance Department to ensure documentation supports quality initiatives.
• Collaborate with engineers, quality assurance, and marketing teams to ensure alignment of documentation with product performance and marketing messages.
• Provide document control support for other teams as needed.

• Perform thermal and fluid system calculations supporting product development
• Support mechanical system design and component selection
• Translate performance targets into engineering requirements
• Develop performance models and analytical tools
• Evaluate system efficiency, delta-T optimization, and operating stability
• Compare modeled predictions with real-world performance data
• Test program development & setup
• Data acquisition & instrumentation
• Testing execution
• Data analysis & lab reporting
• Support structured validation of new and existing products
• Analyze results and produce clear technical documentation
• Contribute to design refinement and continuous improvement
• Work with Controls, Product Development, Operations, and Service teams
• Provide technical insight supporting product release and field performance.

Thermal Engineer – R&D

Events

• Ownership of PM standards, task lists, schedules, and documentation.
• Define PM scopes, frequencies, and acceptance criteria.
• Ensure PM execution aligns with equipment design limits and warranty requirements.
• Develop and manage tiered PM offerings and renewal strategies.
• Track PM compliance, findings, and required follow-up actions.
• Lead U.S. PM teams and approved service partners.
• Enforce Thermal Works safety, conduct, and quality standards.
• Ensure consistent documentation, reporting, and close-out.
• Drive continuous improvement using field data and trend analysis.
• Support the hiring, training, and development of service personnel.
• Ensure all service requests are handled in a timely manner based on needs.
• Provide operational oversight for service call workflows, ensuring timely triage, dispatch coordination, and resolution aligned with SLA expectations.
• Establish standards for service call documentation, root cause capture, and corrective action tracking to improve equipment reliability and knowledge sharing.
• Partner with field teams and service partners to optimize response readiness, parts availability, and escalation pathways for complex service events.
• Coordinate with corrective maintenance teams when deficiencies are identified during PMs.
• Ensure PM records support warranty compliance and claim defense.
• Identify early failure trends and escalate issues to Engineering.
• Analyze service call trends to identify recurring issues, drive preventative actions, and inform updates to PM scopes and reliability strategies.
• Own U.S. PM KPIs, including: contract fulfillment, SLA compliance, repeat deficiency reduction, customer satisfaction.
• Provide regular performance reporting to Director of Service.

Director of Preventative Maintenance – Service

Software Engineer

• Lead and administer the full Engineering change process, including initiation, review, approval, and implementation of ECRs and ECNs.
• Develop, document, implement, and continuously improve a structured change control process that is aligned with quality, engineering, and operational requirements.
• Ensure ECN implementation actions are assigned to the appropriate team members and completed in a timely fashion.
• Assess and prioritize changes based on business impact, risk, and readiness.
• Monitor and communicate the status of all engineering changes to leadership and stakeholders.
• Oversee configuration management practices, ensuring accurate revision control and traceability across all product lines.
• Support ERP and PLM data accuracy and lead improvements to workflows and automation opportunities.
• Manage projects associated with design updates, corrections, cost reductions, or process improvements on released products while minimizing disruption to production.
• Provide structured communication to leadership and stakeholders.

Field Service Technician

Commercial Cost Engineer

Project Manager

Field Service Technician

International Logistics Coordinator

Senior Account Executive

Technical Writer

Thermal Engineer – R&D

Director of Preventative Maintenance – Service

Engineering Change Manager