Thermal Scientific Works

Support Engineer

• Respond to alarms, calls, and tickets; validate mode, temperatures, flow, and unit status
• Capture trends, screenshots, and event timelines
• Execute approved runbook actions and stabilization steps
• Escalate potential SOO or efficiency concerns with evidence, not speculation
• Support EU CX as needed (time-zone coverage, coordination, data collection, escalation assistance)
• Authority / Limits: Overrides are permitted only when explicitly approved by the Director of Technical Service or Manager, Technical Support Operations. All overrides must be documented, time-bound, and reviewed post-action. No control tuning without approval.
• Success Looks Like: Accurate, timely data capture that enables fast decisions; disciplined escalation with complete context; safe execution under pressure with minimal rework.
• Travel required during the training period

Technical Support Technician

Full-stack Engineer

• Assembly Modeling and Documentation (Solidworks).
• Create assembly models.
• Create 3D models of process cooling machines and systems.
• Create 3D models of mechanical piping systems.
• Create product related documentation (Assembly instructions, Assembly fabrication drawings, Installation instructions).
• Maintain product system schematics in AutoCAD.
• Audit machine component properties within Solidworks to make sure the manufacturer, model number, and IDs are current.
• Maintain product IOM details.

Product Engineer

Field Engineer

• Manage Preventative Maintenance and Service schedules.
• Perform on-site quality Control for the installation of Thermal Works products
• Perform all preventative maintenance and service needs for clients
• Be available to take emergency issues when on call.
• Monitor service software closely to ensure services are met on a timely schedule
• Collaboration with different departments within the company for product development and improvement
• Provide technical support for troubleshooting and repair of thermal works equipment.
• 75% travel requirement within the United States.

Field Service Technician

Engineer

• Develop and maintain cost models for data center cooling systems, including chillers and coolant distribution units.
• Support pricing for single-site, campus, and large-scale deployments.
• Apply pricing tiers and volume breakpoints for multi-megawatt projects.
• Account for regional differences in labor, logistics, compliance, and currency.
• Partner with Sales Engineering and Operations.
• Identify commercial risk and support margin analysis on complex opportunities.
• Contribute to standardizing pricing tools and estimating processes.

Commercial Cost Engineer

Project Manager

• Oversee the full lifecycle of project delivery, from pre-construction planning to turnover, with a strong focus on schedule discipline, budget adherence, safety, and quality standards.
• Build strong working relationships with engineering, commissioning, service, and manufacturing teams to maintain cross-functional alignment and solve technical problems.
• Communicate with senior management, clients, and regulatory agencies.
• Enforce adherence to company processes, startup requirements, and commissioning readiness.
• Conduct inspections and audits to ensure optimal performance, safety, and quality standards, ensuring compliance with local codes, standards, and regulations.
• Prepare and submit project plans and budgets. Maintain cost control and be fully accountable for project financial performance.
• Ensure alignment between field conditions and design intent, leveraging your understanding of mechanical, electrical, and controls systems.
• 25% travel required.

Supply Chain

• Coordinate daily international shipments, including booking freight, preparing documentation, and tracking movement from origin to destination.
• Prepare, audit, and maintain all export/import documents such as commercial invoices, packing lists, certificates of origin, and customs declarations.
• Ensure compliance with all applicable regulations (e.g., ITAR, EAR, Incoterms, customs requirements).
• Collaborate with Purchasing, Production, Sales, and Customer Service teams to ensure accurate and timely shipment planning.

International Logistics Coordinator

Account Executive

• Manage and grow assigned strategic data center accounts.
• Lead sales efforts for integrated critical cooling systems, including chillers, hydronic systems, CDUs, and containment-based air delivery solutions.
• Serve as the primary customer contact for technical and commercial discussions.
• Engage directly with customer engineering, facilities, operations, and design teams to ensure a smooth and efficient customer experience.
• Support customer meetings, technical reviews, and executive discussions.
• Develop technical and commercial proposals in coordination with engineering and product teams.
• Monitor market trends related to high-density computing, liquid cooling, and data center efficiency.
• Coordinate internally to ensure alignment between sales, engineering, and delivery teams.
• Travel 30-50% requirement within the US.

Senior Account Executive

Technical Writer

• Develop, edit, and format technical documents by incorporating technical and performance data.
• Ensure documents are consistent with organizational and marketing standards.
• Build, maintain, and manage a comprehensive library of technical documents.
• Develop and maintain a cross-referencing and cataloging system for easy document retrieval.
• Collect, organize, and update supporting attachments for technical documents.
• Ensure all technical documents meet internal quality standards and external compliance requirements.
• Review and update technical documents on a scheduled basis to maintain accuracy and relevancy.
• Work closely with the Quality Assurance Department to ensure documentation supports quality initiatives.
• Collaborate with engineers, quality assurance, and marketing teams to ensure alignment of documentation with product performance and marketing messages.
• Provide document control support for other teams as needed.

• Perform thermal and fluid system calculations supporting product development
• Support mechanical system design and component selection
• Translate performance targets into engineering requirements
• Develop performance models and analytical tools
• Evaluate system efficiency, delta-T optimization, and operating stability
• Compare modeled predictions with real-world performance data
• Test program development & setup
• Data acquisition & instrumentation
• Testing execution
• Data analysis & lab reporting
• Support structured validation of new and existing products
• Analyze results and produce clear technical documentation
• Contribute to design refinement and continuous improvement
• Work with Controls, Product Development, Operations, and Service teams
• Provide technical insight supporting product release and field performance.

Thermal Engineer – R&D

Events

• Ownership of PM standards, task lists, schedules, and documentation.
• Define PM scopes, frequencies, and acceptance criteria.
• Ensure PM execution aligns with equipment design limits and warranty requirements.
• Develop and manage tiered PM offerings and renewal strategies.
• Track PM compliance, findings, and required follow-up actions.
• Lead U.S. PM teams and approved service partners.
• Enforce Thermal Works safety, conduct, and quality standards.
• Ensure consistent documentation, reporting, and close-out.
• Drive continuous improvement using field data and trend analysis.
• Support the hiring, training, and development of service personnel.
• Ensure all service requests are handled in a timely manner based on needs.
• Provide operational oversight for service call workflows, ensuring timely triage, dispatch coordination, and resolution aligned with SLA expectations.
• Establish standards for service call documentation, root cause capture, and corrective action tracking to improve equipment reliability and knowledge sharing.
• Partner with field teams and service partners to optimize response readiness, parts availability, and escalation pathways for complex service events.
• Coordinate with corrective maintenance teams when deficiencies are identified during PMs.
• Ensure PM records support warranty compliance and claim defense.
• Identify early failure trends and escalate issues to Engineering.
• Analyze service call trends to identify recurring issues, drive preventative actions, and inform updates to PM scopes and reliability strategies.
• Own U.S. PM KPIs, including: contract fulfillment, SLA compliance, repeat deficiency reduction, customer satisfaction.
• Provide regular performance reporting to Director of Service.

Director of Preventative Maintenance – Service

Software Engineer

• Lead and administer the full Engineering change process, including initiation, review, approval, and implementation of ECRs and ECNs.
• Develop, document, implement, and continuously improve a structured change control process that is aligned with quality, engineering, and operational requirements.
• Ensure ECN implementation actions are assigned to the appropriate team members and completed in a timely fashion.
• Assess and prioritize changes based on business impact, risk, and readiness.
• Monitor and communicate the status of all engineering changes to leadership and stakeholders.
• Oversee configuration management practices, ensuring accurate revision control and traceability across all product lines.
• Support ERP and PLM data accuracy and lead improvements to workflows and automation opportunities.
• Manage projects associated with design updates, corrections, cost reductions, or process improvements on released products while minimizing disruption to production.
• Provide structured communication to leadership and stakeholders.

Technical Support Technician

Product Engineer

Field Service Technician

Commercial Cost Engineer

Project Manager

Field Service Technician

International Logistics Coordinator

Senior Account Executive

Technical Writer

Thermal Engineer – R&D

Director of Preventative Maintenance – Service

Engineering Change Manager