Themark

Customer Service

Themark

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $20 - $27 per hour

Job Level

Junior

About the role

  • Serve as the primary point of contact for all customer inquiries through phone calls, emails, and online chats
  • Provide timely and accurate responses to customer inquiries, addressing any concerns or issues they may have
  • Collaborate with other departments to resolve complex customer issues and provide a seamless customer experience
  • Proactively identify opportunities to improve the customer experience and provide feedback to the appropriate teams
  • Maintain accurate and up-to-date customer records in our CRM system
  • Meet and exceed customer service targets and goals set by the company
  • Continuously strive to improve customer satisfaction and loyalty

Requirements

  • High school diploma or equivalent; post-secondary education in business or a related field is an asset
  • Minimum of 1 year of experience in customer service or similar position
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficient in Microsoft Office and experience working with CRM systems
Benefits
  • Competitive salary and benefits package
  • Opportunities for growth and development within the company
  • Ongoing training and support to enhance your skills and knowledge
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceCRM systemsMicrosoft Office
Soft Skills
communication skillsinterpersonal skillsproblem-solvingdecision-makingmultitaskingprioritization
Certifications
high school diplomapost-secondary education in business