Themark

Customer Support

• Serve as the primary point of contact for all customer inquiries through phone calls, emails, and online chats
• Provide timely and accurate responses to customer inquiries, addressing any concerns or issues they may have
• Collaborate with other departments to resolve complex customer issues and provide a seamless customer experience
• Proactively identify opportunities to improve the customer experience and provide feedback to the appropriate teams
• Maintain accurate and up-to-date customer records in our CRM system
• Meet and exceed customer service targets and goals set by the company
• Continuously strive to improve customer satisfaction and loyalty

Customer Service

Data Analyst

• Collect, clean, and organize large sets of data from various sources
• Analyze data to identify patterns, trends, and correlations
• Create visualizations and reports to communicate findings to clients
• Collaborate with team members to develop data-driven strategies and solutions
• Continuously monitor and improve data quality and accuracy
• Stay updated on industry trends and advancements in data analysis techniques
• Present findings and recommendations to clients in a clear and understandable manner
• Communicate and collaborate with clients to understand their business needs and goals